Client Advisor - Harrods Donna

Dolce & Gabbana S.r.l.; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Dolce & Gabbana S.r.l. in Harrods is seeking an experienced Client Advisor to act as a brand ambassador and deliver exceptional service to every customer. You will tailor the client experience, mentor sales staff, promote products to international clients, and maintain brand standards with strong product knowledge.

The role focuses on building lasting customer relationships through clienteling tools and CRM, while supporting stock and basic cash operations on the shop floor.

Qualifications

• 3+ years of luxury retail experience.
• Excellent customer service and selling skills.
• Strong presentation and communication abilities.

Responsibilities

• Tailor the client experience to elevate brand impression.
• Mentor Sale Staff and ensure smooth shop floor operations.
• Identify customer needs and promote products for international clients.
• Deliver outstanding service and build long-term relationships with customers.
• Maintain store standards per guidelines and embody the brand.
• Convey product knowledge with passion to reflect company projects.
• Use clienteling tools and CRM to build relationships with clients.
• Monitor stock levels and support Sale Staff activities.
• Assist with basic cash operations when required.

Skills

Fluent English

Luxury retail experience

Sales techniques

Interpersonal skills

Clienteling

Tools

CRM

Client Book

Job description

We are currently looking for an experienced and proactive Client Advisor for our Donna department based in Harrods.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3years of relevant experiencein luxury retail
• Client Ceremony
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills