Client Advisor - Bicester

BULGARI; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury goods company is seeking a Client Advisor to ensure exceptional customer satisfaction and represent the brand to every client. The role includes managing sales and client relations, maintaining product knowledge, and ensuring a positive store environment. Candidates should be detail-oriented with a passion for luxury products, possess strong interpersonal skills, and be fluent in English. Experience in luxury retail is essential. Competitive salary and benefits offered.

Qualifications

• Relevant work experience as Client Advisor in a luxury boutique.
• Aligned with the Brand identity and detail oriented.
• Passion and high motivation for Loro Piana products and Brand.
• Fluent English, both spoken and written; other languages are a plus.

Responsibilities

• Achieving the highest customer satisfaction through effective service.
• Collaborating with colleagues to maintain a positive store environment.
• Maintaining product display and stock awareness to optimize sales.
• Ensuring efficient after-sales service to promote brand image.

Skills

Interpersonal skills

Teamwork

Problem solving

Stress management

Flexibility

Adaptability

Fluency in English

Job description

Position

The Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients.

Job responsibilities

The Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction. He/she cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level.

Sales

• Is responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
• Constantly maintains a tidy working place according to the Company guidelines

Client Management and CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients' requests

Product

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

Visual

• Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
• Displays the products according to the established procedures

Stock

• Is always updated on the store stock in order to optimize sales
• Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

• Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
• Swiftly points out to his supervisor if something is missing

Profile

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Brand identity and detail oriented
• Passion and high motivation for Loro Piana products and Brand
• Excellent interpersonal, teamworking and problem solving skills
• Good stress management, flexibility and adaptability
• Fluent English, both spoken and written; other languages are a plus