Client Administrator

Howden; Liverpool; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Howden is seeking a Client Administrator to join our Pension Administration team in the UK. The role can be based in Liverpool, Glasgow or Leeds with hybrid working.

You will support the business area by providing accurate, professional client and scheme administration services for a portfolio of clients, ensuring timely delivery and high-quality service.

Qualifications

• GCSE Maths and English at grade C/5 or equivalent.
• Willingness to progress towards a professional qualification (CPC/PMI advantageous).
• Strong proficiency with Microsoft Office applications, especially Excel, Word, Outlook.
• Excellent communication skills with a customer-focused mindset.

Responsibilities

• Build and maintain professional relationships with clients and stakeholders.
• Provide client management services to an assigned portfolio under guidance.
• Attend client calls/meetings and present on defined administration areas.
• Ensure work meets agreed Service Level Agreements (SLAs).
• Escalate issues to senior colleagues and assist with remedial actions/procedural changes.
• Prepare quarterly stewardship reports and assist with annual report production.

Skills

GCSE Maths & English

CPC or PMI qualifications

MS Office (Excel, Word, Outlook)

Good communication skills

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24000 employees spanning over 56 countries.

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It is what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Role Purpose

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full time, permanent role that can be based in our Glasgow, Liverpool or Leeds offices working on a hybrid basis.

Key Accountabilities

• Builds and maintains professional relationships with clients and other stakeholders as required.
• Provides client management services to an assigned portfolio under appropriate guidance.
• Attends client calls and meetings with support from senior colleagues, presenting on defined areas of administration where required.
• Ensures their own work is delivered within agreed Service Level Agreements.
• Liaises with a more senior colleague on any concerns or complaints, taking ownership for progressing agreed actions and preparing remedial work or proposed procedural amendments for review.
• Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring information is accurate and complete.
• Maintains oversight of the production of the scheme's annual report and accounts for their portfolio, escalating issues as required.

Skills & Experience

• Minimum of GCSE Grade "5" or "C" in Maths and English are essential. Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
• A willingness to make progress towards a professional qualification would be a benefit; however proven experience in the role is more desirable than other academic achievement.
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

What do we offer in return?

A Career That You Define. At Howden, We Value Diversity - There Is No One Howden Type. Instead, We're Looking For Individuals Who Share The Same Values As Us

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

• Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent