Legal & Credit Control Assistant

Talent Finder; Southampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Talent Finder is seeking a Legal & Credit Control Assistant in Southampton to manage rent-arrears, support debt recovery and assist with legal casework. You will maintain records, monitor repayments and progress cases, working with the Legal & Credit Control Lead.

The role focuses on professional communication with tenants, adherence to deadlines, and contributing to daily arrears reporting while supporting court-related activities.

Qualifications

• Experience in credit control, arrears management or property management.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication about money and debts.
• Ability to manage a caseload with time-sensitive tasks.
• Experience with tenancy agreements and rent accounts.
• Familiarity with court documents or debt recovery processes.

Responsibilities

• Manage allocated tenant arrears cases and maintain follow-up activity.
• Contact tenants regarding balances and establish reasons for non-payment.
• Agree and monitor repayment arrangements and follow up on broken agreements.
• Prioritise cases by balances and recovery prospects.
• Communicate professionally with tenants in financial difficulty.
• Liaise with external support services as needed.
• Assist with legal escalations and prepare case histories and evidence.
• Support court, possession and rent-arrears procedures and deadlines.
• Maintain accurate case notes and follow-up dates in systems.
• Contribute to arrears reports and debt-recovery reporting.
• Identify operational issues and suggest improvements.

Skills

Organisational skills

Telephone manner

Written English

Caseload management

Decision making

Empathy in recovery

Case-management systems

Teamwork

Credit control experience

Residential lettings experience

Possession proceedings exposure

Tenancy agreements familiarity

Tools

Case-management software

Spreadsheets

Management reports

Job description

Legal & Credit Control Assistant | Southampton | Full Time | £25,000–£30,000 per annum

Our client is a family-run property business based in Southampton, established in 2006, with roots through its parent group dating back to 1983. They manage a diverse residential property portfolio across Southern Hampshire, ranging from studio apartments to three-bedroom houses.

The Role

They are looking for an organised, confident and customer-focused Legal & Credit Control Assistant to manage allocated rent-arrears cases, support debt recovery and assist with associated legal casework. Working closely with the Legal & Credit Control Lead, you will maintain accurate records, monitor repayment arrangements and ensure cases progress appropriately, helping to reduce outstanding arrears.

Key Responsibilities

• Managing allocated tenant arrears cases and maintaining regular follow-up activity
• Contacting tenants regarding outstanding balances and establishing reasons for non-payment
• Agreeing and monitoring repayment arrangements and following up on broken agreements
• Prioritising cases based on outstanding balances, circumstances and recovery prospects
• Communicating professionally with tenants experiencing financial difficulties while maintaining consistent recovery activity
• Liaising with relevant external support services where appropriate
• Assisting with legal escalations, including preparing case histories, correspondence, account information and supporting evidence
• Supporting court, possession and rent-arrears proceedings, including monitoring deadlines, hearings and required actions
• Maintaining accurate case notes, correspondence, agreements and follow-up dates within company systems
• Contributing to daily arrears reports and other credit-control and debt-recovery reporting
• Identifying operational issues and suggesting practical improvements

Requirements

• Strong organisational skills, attention to detail and reliable follow-through
• Confident and professional telephone manner, including discussing money and outstanding debts
• Clear written English and the ability to produce accurate case notes and professional correspondence
• Ability to manage a caseload, competing priorities and time-sensitive tasks
• Good judgement when deciding whether to continue engagement or elevate a case
• Ability to balance empathy for individual circumstances with firm and consistent recovery activity
• Comfortable using case-management systems, spreadsheets and management reports
• Ability to work independently and collaboratively within a small team
• Previous experience in credit control, arrears management, debt recovery or property management
• Experience in residential lettings or the private rented sector
• Exposure to possession proceedings, court documentation or formal debt-recovery processes
• Familiarity with tenancy agreements, rent accounts and repayment arrangements
• Experience supporting customers experiencing financial difficulties or vulnerability

What’s In It For You

• Competitive salary of £25,000–£30,000 per annum, depending on experience
• Supportive and professional working environment
• Ongoing training and professional development
• Career progression opportunities
• Company incentives and rewards

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