Client Account Director

CNA Search; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented Client Account Director to manage and grow relationships with top-tier corporate clients. This role is pivotal in ensuring client satisfaction and retention, requiring a strategic thinker with over 5 years of experience in account management, particularly within the financial services sector. You will collaborate with senior leaders and cross-functional teams to deliver high-quality service and drive revenue growth. If you thrive in a dynamic environment and excel in building lasting partnerships, this opportunity is perfect for you.

Qualifications

• 5+ years of account management experience.
• Strong focus on client retention and upselling.

Responsibilities

• Serve as the primary point of contact for top-tier corporate clients.
• Own the full account lifecycle, including onboarding and retention.

Skills

Account Management

Client Retention

Relationship Building

Strategic Thinking

Job description

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Full Job Description

We are hiring for a talented Client Account Director.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor to a portfolio of our top-tier corporate clients.
• Own the full account lifecycle, including onboarding, renewal, retention, and expansion.
• Build and execute strategic account plans to grow revenue and deepen engagement.
• Conduct quarterly business reviews to track progress, share insights, and identify new needs.
• Collaborate with the Business Development team to transition new clients into active partnerships.
• Work cross-functionally with internal teams—including product, operations, and instructors—to ensure high-quality delivery.
• Monitor and report on key account metrics on a monthly and quarterly basis.
• Partner with senior leaders at WSP, including the Chief Revenue Officer and Managing Director, to shape strategy and maximize impact across the corporate vertical.

What You Bring

• 5+ years of account management experience, with a strong focus on client retention, upselling, and relationship-building.
• Proven success managing renewal cycles and growing revenue within existing accounts.
• Strong preference for candidates with experience in financial services (investment banking, asset management, private equity, corporate finance).
• Strategic thinking and the ability to navigate complex organizations to identify new opportunities.