Client Account Director

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Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Carat is an important part of our world-class offering - an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We’re hiring for a Client Account Director to join the Xbox EMEA planning team in London.

Purpose of the Role

As Client Account Director you’ll oversee the day-to-day account deliverables, supported by a manager and account executive. You’ll be planning, launching & reporting on strategically driven, innovative media campaigns across key EMEA markets. You’ll be responsible for delivering outstanding client service for your clients & working with Client Director & Client Partner to deliver them according to client service & relationship plans and ensuring the Carat planning process is delivered end-to-end.

Gaming is an exciting sector for media planning & we’re always hunting for the next best media execution – recent highlights include an experiential takeover of the Outernet in Central London & digital partnerships promoting Xbox’s sponsorship of the English & French national men & women’s football teams. We are looking for an idea-led & inquisitive candidate to deliver what comes next!

Key Responsibilities

• Lead coordinator for the team’s liveprojects, ensuring all work is provided toour local / global teams & stakeholders in an accurate & timely manner across multiple simultaneous workstreams.
• Build and maintain collaborative working relationships with allspecialist teams (e.g. AV, Digital, Search, Social, OOH) and work seamlessly with internal stakeholders & colleagues across the network to deal with client media requests.
• Oversee the day-to-day planning, finance teams & key contacts to ensure regular financial reports are accurate, match PO budgets & with all invoicing reconciled in a timely manner.
• Oversee specialist teams to ensure Prisma media plans are updated monthly to accurately reflect latest versions of plans.
• Support the planning & analytics team in production of bi-weekly performance reports & EOCs, ensuring delivery of actionable insights & optimisation for future campaigns & planning.
• Work closely with the Client Director and extended team to deliver media & planning responses, including presentations & ensuring flawless execution of campaigns.

Qualifications + Skills

• Strong experience within media and with comms planning tools, and the ability to coach the wider team on the creation of in-depth audience analysis that informs planning recommendations for Microsoft.
• Strong working knowledge of all media channels & latest innovation in media planning & buying, to deliver informative & constructive conversation with clients.
• Knowledge and understanding of how to leverage data, insights and local experts to nuance planning deliverables across EMEA markets.
• Experience of working with & managing multiple client stakeholders on global or multi-market client
• Solid experience of & a flair for digital media, including brand & performance.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursday, with flexibility needed around client visits and meetings.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.