Client Account Director

CNA Search; Greater London; On-site; USD 85,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented Client Account Director to manage a portfolio of top-tier corporate clients. This role involves owning the full account lifecycle, from onboarding to retention, and requires a strong focus on client relationships and strategic planning. You'll collaborate with senior leaders and cross-functional teams to ensure high-quality delivery and maximize impact. If you're an independent, proactive professional with a knack for strategic thinking and relationship-building, this opportunity could be your next career move.

Qualifications

• 5+ years of account management experience focused on client retention and upselling.
• Proven success managing renewal cycles and growing revenue within existing accounts.

Responsibilities

• Serve as the primary point of contact for top-tier corporate clients.
• Own the full account lifecycle, including onboarding and retention.
• Build strategic account plans to grow revenue and deepen engagement.

Skills

Account Management

Client Retention

Relationship Building

Strategic Thinking

Communication Skills

Negotiation Skills

Presentation Skills

Time Management

Tools

Salesforce

Job description

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This range is provided by CNA Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $100,000.00/yr

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We are hiring for a talented Client Account Director

Key Responsibilities

• Serve as the primary point of contact and trusted advisor to a portfolio of our top-tier corporate clients.
• Own the full account lifecycle, including onboarding, renewal, retention, and expansion.
• Build and execute strategic account plans to grow revenue and deepen engagement.
• Conduct quarterly business reviews to track progress, share insights, and identify new needs.
• Collaborate with the Business Development team to transition new clients into active partnerships.
• Work cross-functionally with internal teams—including product, operations, and instructors—to ensure high-quality delivery.
• Monitor and report on key account metrics on a monthly and quarterly basis.
• Partner with senior leaders at WSP, including the Chief Revenue Officer and Managing Director, to shape strategy and maximize impact across the corporate vertical.

What You Bring

• 5+ years of account management experience, with a strong focus on client retention, upselling, and relationship-building.
• Proven success managing renewal cycles and growing revenue within existing accounts.
• Strong preference for candidates with experience in financial services (investment banking, asset management, private equity, corporate finance).
• Strategic thinking and the ability to navigate complex organizations to identify new opportunities.
• Highly independent, proactive, and entrepreneurial.
• Strong communication, negotiation, and presentation skills—especially with senior stakeholders.
• Experience with Salesforce or a similar CRM platform.
• Excellent time management and attention to detail across a portfolio of clients.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Sales

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