Client Account Director

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a talented Client Account Director to serve as the primary point of contact for top-tier corporate clients. In this pivotal role, you will own the full account lifecycle, from onboarding to renewal and expansion. Your strategic thinking and relationship-building skills will be essential in navigating complex organizations and identifying new opportunities. Collaborate with internal teams to ensure high-quality delivery and monitor key account metrics. If you are proactive, independent, and possess strong communication skills, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of account management experience with a focus on client retention.
• Strong communication and negotiation skills with senior stakeholders.

Responsibilities

• Serve as the primary point of contact for top-tier corporate clients.
• Build and execute strategic account plans to grow revenue.

Skills

Account Management

Client Retention

Relationship Building

Strategic Thinking

Communication Skills

Negotiation Skills

Presentation Skills

Time Management

Tools

Salesforce

Job description

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We are hiring for a talented Client Account Director

Key Responsibilities

• Serve as the primary point of contact and trusted advisor to a portfolio of our top-tier corporate clients.
• Own the full account lifecycle, including onboarding, renewal, retention, and expansion.
• Build and execute strategic account plans to grow revenue and deepen engagement.
• Conduct quarterly business reviews to track progress, share insights, and identify new needs.
• Collaborate with the Business Development team to transition new clients into active partnerships.
• Work cross-functionally with internal teams—including product, operations, and instructors—to ensure high-quality delivery.
• Monitor and report on key account metrics on a monthly and quarterly basis.
• Partner with senior leaders at WSP, including the Chief Revenue Officer and Managing Director, to shape strategy and maximize impact across the corporate vertical.

What You Bring

• 5+ years of account management experience, with a strong focus on client retention, upselling, and relationship-building.
• Proven success managing renewal cycles and growing revenue within existing accounts.
• Strong preference for candidates with experience in financial services (investment banking, asset management, private equity, corporate finance).
• Strategic thinking and the ability to navigate complex organizations to identify new opportunities.
• Highly independent, proactive, and entrepreneurial.
• Strong communication, negotiation, and presentation skills—especially with senior stakeholders.
• Experience with Salesforce or a similar CRM platform.
• Excellent time management and attention to detail across a portfolio of clients.