Clerical Services Supervisor

Mitie; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management provider seeks a Clerical Services Supervisor to oversee daily office operations and lead a team in delivering exceptional services to military personnel. This role demands strong leadership and organizational skills, alongside the ability to communicate effectively. You will play a key part in maintaining high standards and ensuring compliance with management procedures while supporting the well-being of service members. Flexible working options available.

Benefits

Flexible working options

Opportunities for professional development

Qualifications

• Experience leading and managing a team.
• Highly organized and able to manage multiple priorities.
• Clear and professional communication skills, both written and verbal.

Responsibilities

• Manage daily office activities and motivate the team.
• Conduct training and performance appraisals.
• Liaise with management and maintain operational standards.

Skills

Team leadership

Organizational skills

Communication skills

Proficient in Microsoft Office

Job description

Job Overview

Location: Corsham

Hours: 37.5 hours per week, Monday-Friday (part-time options available)

Are you passionate about creating an organised, efficient, and supportive office environment? We're looking for a Clerical Services Supervisor to lead our team and ensure smooth delivery of services across our contract. This is a role where your leadership and organisational skills will make a real impact every day.

Main Duties

• Managing the day-to-day activities of office.
• Motivating the team to achieve organisational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training for team members to maximise their potential.
• Conduct half year and annual appraisals for all team members.
• Ensure all relevant training is completed by the team.
• Ensure all management training is completed and up to date.
• Liaising with First Line Management to ensure the smooth operation of the company across departments.
• Efficiently interview for vacancies within the team if there are any.
• Maintain management documents of working hours and absenteeism.
• Liaise with military (customer), contractors on a day-to-day basis to ensure team is providing a high-end customer service.
• Ensure welfare for military is provided to a high standard.
• Ensure military audits are conducted thoroughly and all necessary prep is completed to achieve a pass.
• Ensure the team are always adhering to A1 Assurance standards when dealing with Military Admin, processes, and procedures.
• Ensure the safety of every military personnel whilst at MOD Corsham.
• Ensuring knowledge of various departments and understanding of where your department fits into the business.
• Completion of all mandatory stats and audits.
• Report to the Operations Manager and complete tasks required of you.
• Responsible for adherence to the contract SRD's and ensure proactive monitoring of key elements of the service delivery.

What we are looking for

• Do you have experience leading and managing a team?
• Are you highly organised and able to juggle multiple priorities?
• Can you communicate clearly and professionally, both in writing and verbally?
• Are you confident using Microsoft Office and other IT systems, including MOD-specific applications?
• Do you take pride in delivering quality and being proactive in your work?

Why Join Us?

Flexible working options to support work-life balance and opportunities for professional development and training whilst doing a role that makes a difference by supporting military personnel and ensuring high standards of service.