Administration Support

Esneft; Colchester; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Flexible working options

Staff discounts

Training & development opportunities

Job summary

ESNEFT in Colchester is seeking an organised Administration Support to join the Gynaecology team. You will arrange pre-operative assessments, respond to queries by phone and email, and support the admissions process, helping patients move smoothly through their care.

You will be the main point of contact for patients, work with the Admissions Clerk and clinical colleagues, and handle confidential information in a busy NHS service.

Qualifications

• GCSEs or equivalent at A to C Grade to include maths and English.
• Proven experience in a similar role Band 2 or equivalent.
• Experience in healthcare administration or patient bookings would be helpful.

Responsibilities

• Book and coordinate pre-operative assessment appointments.
• Respond to patient queries by telephone and email, providing clear information and directing clinical questions to the appropriate team.
• Process private patient admissions in line with local procedures.
• Support the Admissions Clerk with day-to-day administration and help resolve booking issues.
• Maintain accurate records and communicate changes promptly to patients and colleagues.

Skills

Microsoft Office

Education

GCSEs including Maths and English

Job description

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Job overview

We are looking for an organised and approachable Administration Support to join our Gynaecology team. You will help patients move through their care by arranging pre-operative assessments, responding to queries and supporting the admissions process.

You will be a key point of contact for patients by telephone and email. You will also work closely with the Admissions Clerk and clinical colleagues to keep bookings and patient information accurate and up to date.

We are looking for someone who communicates with warmth and professionalism, pays close attention to detail and can manage competing tasks in a busy service. You will need to be comfortable using electronic systems, handling confidential information and working as part of a team. Experience in healthcare administration or patient bookings would be helpful, but your ability to learn and provide a reliable service matters just as much.

Please be aware we might close the post earlier if sufficient amount of applications received.

Main duties of the job

• Book and coordinate pre-operative assessment appointments.
• Respond to patient queries by telephone and email, providing clear information and directing clinical questions to the appropriate team.
• Process private patient admissions in line with local procedures.
• Support the Admissions Clerk with day-to-day administration and help resolve booking issues.
• Maintain accurate records and communicate changes promptly to patients and colleagues.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Qualifications

• At least 3 GCSEs or equivalent at A to C Grade to include maths and English

Experience

• Proven experience of working in a similar role Band 2 or equivalent
• Use of Microsoft Office
• Practical experience of working in a clinical support role

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.

We do not charge any fees at any stage of our recruitment process, including job applications, interviews, sponsorship arrangements or employment offers

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.