Clerical Officer: NHS Admin & Patient Reception

NHS National Services Scotland; Hamilton; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days including public

Generous NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical Assistant to support clinical and non-clinical staff and ensure the smooth running of the service. The role operates Monday to Friday with afternoon hours.

Key duties include reception, switchboard, mail handling, responding to enquiries, appointment management and basic cash handling in line with financial instructions. Strong IT and communication skills are essential.

Qualifications

• Educated to standard grade level or equivalent work experience.
• Strong customer care and interpersonal skills.
• Good organisational and planning abilities.
• Ability to prioritise and work under pressure.
• Proficient IT skills including Microsoft Office.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Dealing with enquiries from the public, patients and external agencies.
• Maintain appointment systems.
• Cash/cheque handling as appropriate in line with Standing Financial Instructions.

Skills

General administrative skills

Customer service

Organisational skills

IT skills

Microsoft Office

Education

Standard grade level or equivalent experience

Job description

NHS Lanarkshire is seeking an Administrative and Clerical Assistant to support clinical and non-clinical staff and ensure the smooth running of the service. The role operates Monday to Friday with afternoon hours.

Key duties include reception, switchboard, mail handling, responding to enquiries, appointment management and basic cash handling in line with financial instructions. Strong IT and communication skills are essential.