Clerical Officer

NHS Scotland; Hamilton; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days including public

Generous NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical Assistant to support clinical and non-clinical staff and ensure the smooth running of the service. The role operates Monday to Friday with afternoon hours.

Key duties include reception, switchboard, mail handling, responding to enquiries, appointment management and basic cash handling in line with financial instructions. Strong IT and communication skills are essential.

Qualifications

• Educated to standard grade level or equivalent work experience.
• Strong customer care and interpersonal skills.
• Good organisational and planning abilities.
• Ability to prioritise and work under pressure.
• Proficient IT skills including Microsoft Office.

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Dealing with enquiries from the public, patients and external agencies.
• Maintain appointment systems.
• Cash/cheque handling as appropriate in line with Standing Financial Instructions.

Skills

General administrative skills

Customer service

Organisational skills

IT skills

Microsoft Office

Education

Standard grade level or equivalent experience

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

Provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.

The working pattern for this role is: Monday to Friday - Afternoons.

In this key role, you will:

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Maintain appointment systems.
• Cash/cheque handling as appropriate in compliance with Standing Financial Instructions.

What You'll Bring:

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care.
• Good organisational and planning skills.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Laura Hunter, Administrator on [e-mail].

If you have any questions about the recruitment process or require support with your application, contact Anna Zastawnik-Baran, Recruitment Administrator on [e-mail]

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right-to-work requirements, sponsorship eligibility and important points to be aware of before submitting your application.

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.