Front of House Administrator

Honeycomb Jobs Ltd; Larne; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Immediate start available

£14.13 per hour

37 hours per week

Monday to Friday

Temporary contract

Public sector experience

Job summary

Honeycomb Jobs Ltd in Larne seeks a Front of House Administrator for a large public sector organisation. The role covers reception, visitor help, payments and records, with travel to Carrickfergus and a focus on customer service.

You will handle cash/online payments, maintain financial records and support multiple departments. Immediate start, 37 hours per week, Monday to Friday, on a temporary contract in a public sector environment.

Qualifications

• A minimum of five GCSEs, including English Language and Mathematics at Grade C or above, or an equivalent level of qualification.
• At least two years' experience in a customer-focused role, with the ability to communicate confidently and deal professionally with members of the public.
• Good IT proficiency, with practical experience of working with computerised databases and administrative systems.
• Experience handling financial transactions, including operating credit and debit card payment terminals.
• Applicants who do not hold five GCSEs must instead provide evidence of at least four years' relevant work experience across the required areas, together with appropriate qualifications in English and Mathematics.

Responsibilities

• Deal with customer enquiries both face-to-face and over the telephone, offering relevant guidance and referring queries to the correct department where necessary.
• Oversee the daily running of the reception desk, ensuring visitors are registered, issued with passes and assisted with general reception-related matters.
• Take and process payments from customers through in-person, telephone and online transactions, ensuring all payments are handled correctly.
• Manage and monitor financial transactions, including cash and cheque receipts, ensuring income is recorded and balanced in accordance with established financial procedures.
• Keep customer information, financial documentation and administrative records up to date through the use of computerised record-keeping systems.
• Coordinate the receipt and dispatch of correspondence, parcels, deliveries and courier items, ensuring these are handled safely and promptly.

Skills

Customer service

Reception duties

Communication

Organisation

Education

Five GCSEs including English Language and Mathematics

Tools

Computerised databases

Cash handling systems

Card payment terminals

Job description

Honeycomb is delighted to be working with a large public sector organisation to recruit a temporary Front of House Administrator. Based in Larne, this is an excellent opportunity to join a well-established organisation on an initial temporary contract. This position requires flexibility to travel between Larne and Carrickfergus.

The Company

This is an exciting opportunity to join a well-established public sector organisation, offering full-time hours and the chance to gain valuable experience within a professional customer-focused environment.

The Role

As a Front of House Administrator, you will act as the first point of contact for visitors and customers, providing a friendly and professional service. You will handle enquiries, manage reception and work across a number of departments, while supporting customer payments, cash handling and the accurate maintenance of financial records.

Key Responsibilities

• Deal with customer enquiries both face-to-face and over the telephone, offering relevant guidance and referring queries to the correct department where necessary.

• Oversee the daily running of the reception desk, ensuring visitors are registered, issued with passes and assisted with general reception-related matters.

• Take and process payments from customers through in-person, telephone and online transactions, ensuring all payments are handled correctly.

• Manage and monitor financial transactions, including cash and cheque receipts, ensuring income is recorded and balanced in accordance with established financial procedures.

• Keep customer information, financial documentation and administrative records up to date through the use of computerised record-keeping systems.

• Coordinate the receipt and dispatch of correspondence, parcels, deliveries and courier items, ensuring these are handled safely and promptly.

The Person

The ideal applicant will possess previous experience in customer-facing service and administrative duties, alongside strong interpersonal, communication and organisational abilities. Candidates must be able to commence employment immediately and satisfy the following essential requirements:

Essential Criteria

• A minimum of five GCSEs, including English Language and Mathematics at Grade C or above, or an equivalent level of qualification.

• At least two years' experience in a customer-focused role, with the ability to communicate confidently and deal professionally with members of the public.

• Good IT proficiency, with practical experience of working with computerised databases and administrative systems.

• Experience handling financial transactions, including operating credit and debit card payment terminals.

• Applicants who do not hold five GCSEs must instead provide evidence of at least four years' relevant work experience across the required areas, together with appropriate qualifications in English and Mathematics.

Package & Benefits

• Immediate start available

• £14.13 per hour

• 37 hours per week

• Monday to Friday

• Temporary contract

• Opportunity to gain valuable experience within a well-established public sector organisation

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.