Clerical Officer Community Neurological Rehabilitation Service

Aneurin Bevan University Health Board; Wales; On-site; GBP 24,000 - 29,000; Full time

Job summary

An exciting opportunity for an administrator to join the Community Neurological Rehabilitation Service at a leading health board. The role involves supporting the administration team, maintaining high standards, and providing quality service. Ideal candidates will possess strong communication and organizational skills, with a good educational background and IT proficiency. Opportunities for career development and flexible working are offered.

Benefits

Flexible working

Training and professional pathways

Health and wellbeing support

Qualifications

• Good standard of education equivalent to GCSE in Maths and English.
• Experience in an office environment, including customer care skills.

Responsibilities

• Assist the administration team in supporting CNRS services.
• Utilize WPAS and in-house databases to support the team.

Skills

Communication

Organizational Skills

Customer Care

IT Skills

Time Management

Education

GCSE or equivalent in Maths and English

NVQ Business Admin or Customer Services Level 2

Tools

Microsoft Office

Excel

WPAS

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01497 745805 option 3.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted, you will be contacted via your email account used to apply for this post, so please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

There is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour (£24,638 per annum). This top-up will be in place until the annual pay uplift for 2025/26 is confirmed.

This vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

Job Overview

An exciting opportunity has arisen for an administrator to assist the Community Neurological Rehabilitation Service (CNRS) administration team at Aneurin Bevan University Health Board. We are looking for an enthusiastic, well-motivated, and organized individual who will maintain high personal and professional standards.

Based within the CNRS department in Torfaen, the post holder will work with the CNRS team to support the running of the CNRS services and provide a quality, patient-focused administration service.

Main duties of the job

Based within the CNRS department in Torfaen, the post holder will assist the administration team in supporting and maintaining the smooth running of the CNRS services. They will utilize WPAS (Welsh Pas Administration System) and in-house databases, including Microsoft 365 and Excel, to support the team.

The post holder should have excellent communication skills, work well under pressure, support daily administrative tasks, and organize their workload efficiently. The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. We offer opportunities for career development, flexible working, and a range of benefits including training, professional pathways, and health and wellbeing support.

Our Clinical Futures strategy promotes care closer to home and high-quality hospital care when needed. Join us to help deliver a world-class healthcare service.

Qualifications And/or Knowledge

Essential criteria

• Good standard of education equivalent to GCSE or equivalent in Maths and English
• NVQ Business Admin or Customer Services Level 2

Desirable criteria

• RSA stage II word processing/typing or equivalent
• IT qualification ECDL Qualification

Experience

Essential criteria

• IT skills including Microsoft Windows, Office/SharePoint, Outlook, and Excel/databases
• Experience in an office environment, including telephone duties, filing, and photocopying
• Customer care skills dealing with the public

Desirable criteria

• Experience in health and/or social care environment
• Experience with WPAS booking appointments (ABUHB Patient System)

Aptitude and Abilities

Essential criteria

• Good communication skills (verbal and written)
• Organizational and prioritization skills, ability to work under pressure, adapt to change, and work independently
• Good time management and ability to cope in a busy environment

Desirable criteria

• Database and spreadsheet development skills
• Negotiation skills

Values

Essential criteria

• Compassionate, non-judgemental, caring, empathetic, understanding, and committed
• Empathy, tact, and diplomacy in difficult situations

Other

Essential criteria

• Ability to manage difficult situations
• Ability to develop effective employee relations