Administration Officer, Receptionist/Clerical Officer

Transformationunitgm; Swansea; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a leading healthcare organization as an Administration Officer in Swansea. You'll provide essential clerical and reception services at the South West Wales Cancer Centre, supporting patients and staff in a dynamic environment. The role requires excellent communication skills and a flexible approach to work. This is a full-time position with opportunities for professional development in a supportive team.

Qualifications

• Experience working in an administrative/office environment.
• Proof of appropriate CPD.

Responsibilities

• Provide reception duties, including greeting visitors.
• Manage appointments for patients.
• Provide clerical and administrative support.

Skills

Communication

Organizational Skills

Flexibility

Education

5 GCSEs or equivalent, Grade C or above

Level 2 in Business Administration or similar

ECDL or equivalent experience

Tools

Microsoft Office

Job description

Main area Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 130-AC067-0525

Employer Swansea Bay University Health Board Employer type NHS Site Singleton Hospital Town Swansea Salary £23,970 per annum Salary period Yearly Closing 19/05/2025 23:59

Administration Officer, Receptionist/Clerical Officer

Band 2

Welcome toSwansea BayUniversity Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea BayUniversity Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This post is for a receptionist for our outpatient area at the South West Wales Cancer Centre.

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility

Main duties of the job

Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.

Provide clerical and administrative support

Manage appointments for patients

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Detailed job description and main responsibilities

Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.

Person specification

Qualifications and knowledge

• 5 GCSEs or equivalent, Grade C or above.
• Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
• Proof of appropriate CPD.
• ECDL or equivalent experience and or qualifications.

Experience

• Experience of working in an administrative/office environment.

Aptitudes and Abilities

• Excellent verbal and written communication skills.
• Ability to work to meet deadlines.
• Ability to prioritise.
• Ability to use Microsoft Office e.g. Word/Excel and virtual platforms e.g. Teams etc
• Welsh Speaker (Level 1)

Other

• Ability to travel within geographical area to meet the business needs.
• Able to work hours flexibly.
• Good organisational skills

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.