CAMHS Admin Assistant

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 20,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a self-motivated Administration Assistant for the Central Child and Adolescent Mental Health Service Team. This role involves providing administrative support to clinical staff in a busy environment, requiring excellent customer service and IT skills. The successful candidate will demonstrate flexibility, effective communication, and the ability to work under pressure. Experience in a clerical role is essential, and knowledge of the Patient Administration System is desirable.

Qualifications

• Good general education required.
• Previous experience in clerical or administration role essential.

Responsibilities

• Provide accurate and prompt administrative support.
• Maintain strict confidentiality and deal courteously with patients.

Skills

Customer Service

Communication

IT Skills

Confidentiality

Education

Level 2 IT/Word/Text Processing Qualification

NVQ Level 2 Business Admin

Job description

Job Overview

We are looking to appoint a self-motivated, enthusiastic person to join the Central Child and Adolescent Mental Health Service Team as an Administration Assistant. The successful candidate will be expected to provide administration support to a team of clinical and operational staff, respond to working under pressure within a busy a working environment.

It is essential that the postholder will have a flexible approach to work to support team members and to meet service demands. Whilst previous hospital experience is not essential, the successful applicant will be able to demonstrate an ability to provide excellent customer service, and will have IT skills. The ability to communicate effectively and handling sensitive situations is essential, as is the ability to work to tight deadlines ensuring effective service delivery. A working knowledge of WPAS is desirable but not essential as training will be provided.

For further information please contact;

Paula McLarney, Denbighshire CAMHS – 03000 856023

Main duties of the job

A good telephone manner and communication skills are essential. A knowledge of the hospital’s Patient Administration System, is desirable, although training will be given. The ability to speak Welsh would be beneficial but is not essential. The post-holder will hold RSA Level 2 or equivalent.

The post holder will be required to demonstrate a professional and sensitive manner at all times.

Administrative Assistant post requires to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, clerical and typing support for the Child and Adolescent Mental Health Service, demonstrating a courteous, professional and sensitive manner at all times. The post-holder will have the ability to demonstrate a flexible approach to work and be able to prioritise tasks within the scope of own responsibility.

To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications And/or Knowledge

Essential criteria

• Good general education
• Level 2 IT/Word/Text Processing Qualification or demonstrable skills/experience
  
  

Desirable criteria

• NVQ Level 2 Business Admin
  
  

Experience

Essential criteria

• Previous experience in a clerical, administration/ reception role.
  
  

Desirable criteria

• Experience of working within the NHS (hospital environment)
  
  

Aptitude And Abilities

Essential criteria

• To function efficiently under pressure and to meet deadlines.
• Ability to prioritise workload.
  
  

Desirable criteria

• Ability to speak Welsh