Clerical Officer

NHS; Wales; Remote; GBP 19,000 - 23,000; Full time

Job summary

Betsi Cadwaldr University Health Board (BCUHB) North Wales invites applications for a Clerical Officer in the Ophthalmology Department. You will deliver efficient administrative and reception support, handle appointment management, patient records, and data entry, collaborating with clinical and non-clinical teams to ensure smooth service delivery.

The role requires excellent communication and organisational skills, a professional approach, and the ability to greet patients and visitors warmly

Qualifications

• English and Maths GCSE required.
• Experience in clerical/administration in a busy office.
• Knowledge of NHS processes.
• Experience of providing reception services in a busy office or healthcare environment.

Responsibilities

• Provide comprehensive administrative and clerical support, ensuring efficient operation of the service.
• Undertake general reception duties, acting as first point of contact for patients, visitors and staff.
• Support appointment management, patient record maintenance, and data entry in collaboration with clinical and non-clinical colleagues.

Skills

Welsh language

Communication skills

Customer service

Education

GCSE English and Maths

NVQ Level 2 or equivalent in Administration or Customer Services

Tools

WPAS

I-Fit

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board.

The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner.

Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate.

The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.

This post is 37.5 hours per week, working Monday to Friday

Main duties of the job

To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service.

Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents.

Person specification

• Educated in English and Maths to GCSE standardard
• Previous clerical /administration experience
• Experience of working within a busy office
• Knowledge of NHS processes.
• Understanding of NHS systems such as WPAS and I-Fit
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Enthusiastic, confident with a positive attitude.
• NVQ Level 2 or equivalent in relevant Administration or Customer Services
• Experience of providing reception services in a busy office or healthcare environment.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.