Clerical Assistant

Routes To Work South; Glasgow; On-site; GBP 41,090,000 - 44,083,000; Full time

Job summary

Routes To Work South is recruiting a Clerical Assistant (Corporate Services) in Glasgow on a 12-week initial contract with potential to move to a permanent role. The role is paid at £14.34/hour PAYE and based in Glasgow.

Key duties include welcoming visitors, handling mail, filing, and supporting IT, Health & Safety, and customer services processes; strong Microsoft Office skills are essential.

Qualifications

• Proficient in Microsoft Office applications.
• Basic literacy and numeracy skills.
• Ability to plan, organise and complete allocated work within set times.

Responsibilities

• Greet and assist visitors, liaise with clients and staff daily.
• Perform general administration using Microsoft Office; handle calls and emails.

Skills

Microsoft Office

Literacy & numeracy

Teamwork

Communication

Attention to detail

Education

English, Maths & another subject at standard grade (credit)

Tools

Microsoft Office Suite

Job description

Job Specifics

• Reference No: CD478
• Location: Glasgow
• Hours: Full Time
• Salary: £14.34
• Closing Date: Friday 23rd October 2026
• Why you should apply for this role: Career progression and development

Job Overview

A public sector organisation in Glasgow, is currently looking to recruit a Clerical Assistant (Corporate Services) for an initial 12 week contract with potential to move towards a permanent position on a rate of £14.34/hour PAYE. This role will be based in Glasgow.

Main Duties & Responsibilities

Key Tasks

• Welcome and look after visitors and liaise with clients, suppliers, and other staff daily, covering the duty desk
• Carry out general administration duties using Microsoft Office software, dealing with telephone and email enquiries, creating, and maintaining filing system, and managing mail both incoming and outgoing.
• Assist with the set up and continuing development of office processes in the areas of filing, communication, IT, Health & Safety, employment and customer comments and complaints, and to take responsibility for the running of these systems on a day-to-day basis.
• Assist with providing a wide range of administrative services to Corporate Services.
• Respond to customers, clients and business contacts as required, to help to resolve escalated issues and response to operational issues in line with local procedures and established guidance.

Employer Expectations Skills/Knowledge/Experience

• Microsoft Office
• Basic literacy and numeracy skills.
• Self-confident and articulate
• Can plan, organise and complete allocated work within a set time.
• Working knowledge of relevant computer software packages such as Microsoft
• Office (Word/excel).
• Ability to work alone or as part of a team.
• Shows an enthusiastic & positive manner.
• Demonstrates a flexible approach to the needs of the team.
• Prioritises the needs of the customer within required timescales.
• Able to listen and communicate clearly and calmly in way that people understand.
• Can sort out information and process it correctly.
• Willing to attend and participate in required training.
• Treats customers fairly, consistently and provides a professional, polite and high- quality service.
• Sorts out enquiries promptly, keeping customers informed with up-to-date information.
• Open to new ideas and ways of working and is able to see the good that change can bring.
  Desirable Skills:
• Can accurately record information from a variety of sources.
• Can manage difficult conversations
• Acts on own initiative and sorts out problems.
• Able to cope with change and handle situations that could initially seem unclear

Qualifications/Tickets/Licences Required

• English, Maths & another subject at standard grade (credit level) or equivalent Vocational Qualification