Clerical Administrator - Diagnostic Imaging

The Methodist Church in Britain; England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset County Hospital NHS Foundation Trust in Dorchester is seeking a six-month fixed-term clerical administrator for the Diagnostic Imaging department. The role handles patient, staff and visitor enquiries, books appointments by phone, email and in person, coordinates clinics and inpatient appointments, and maintains accurate records on radiology systems.

It is a full-time post spanning several sites, with reception support and a first point of contact role; visa sponsorship is not available,

Qualifications

• GCSE level or equivalent required.
• Significant and recent clerical or administration experience.
• Experience with computer appointment systems or similar software.
• Proficient keyboard, word-processing and data entry skills.
• Effective communication with all levels of staff and the public.
• Understanding of Information Governance and maintaining it at all times.

Responsibilities

• Deal with enquiries from patients, staff and visitors as first point of contact.
• Book appointments by telephone, email and in person; answer non-clinical queries.
• Lead clinic coordination under guidance of department manager.
• Enter and modify data with high accuracy on radiology systems.
• Provide reception support and contribute to smooth department operations.
• Monitor waiting times and inform patients of delays.
• Coordinate inpatient appointments with wards and department staff.
• Send/receive data via Radiology PACS and Image Exchange Portal.
• Input patient information onto Radiology information systems.

Skills

Keyboard

Word-processing

Data entry

Communication

Information Governance

Education

GCSE level

Tools

PAS

ICE

CRIS

Job description

A six-month fixed-term clerical administrator post in the Diagnostic Imaging department at Dorset County Hospital NHS Foundation Trust. The role handles patient, staff and visitor enquiries, books appointments by phone, email and in person, coordinates clinics and inpatient appointments, and keeps accurate records on radiology systems. It is full-time and spans several sites, with reception support and a first point of contact role. Visa sponsorship is not available, so applicants must already have the right to work in the UK.

What the job involves

• Deal with enquiries from patients, staff and visitors as a polite first point of contact
• Book appointments by telephone, email and in person, and answer non-clinical appointment queries
• Lead clinic coordination under the guidance of the department manager
• Set up, maintain, modify and cancel data entry with a high level of accuracy
• Provide an administrative and clerical service for the smooth running of the department
• Monitor patient waiting times and inform patients of any delays
• Liaise with wards and the department to coordinate inpatient appointments, including department requirements and patient preparation
• Send and receive electronic data accurately using the Radiology PACS system and Image Exchange Portal
• Input patient information accurately onto the Radiology Information Systems
• Provide reception support, including checking the reception area and distributing handwarmers before investigations

Qualifications

• Educated to GCSE level or equivalent

Experience

• Significant and recent clerical or administration experience
• Experience of working with computer appointment systems or similar software

Skills & knowledge

• Relevant training or experience in keyboard, word-processing and data entry
• Evidence of keyboard and word-processing skills
• Evidence of effective communication skills with all levels of staff and the public
• Understanding of the importance of Information Governance and maintaining it at all times

Checks & eligibility

• Existing legal right to work in the UK at the time of application, as visa sponsorship is not available

Nice to have

• Experience of Windows-based and Microsoft administration systems
• PAS, ICE, CRIS or similar hospital system experience
• Ability to respond quickly to changing priorities and organise own workload
• Ability to work on own initiative as well as part of a team