Radiology Clerical Officer

Dorset Clinical Commissioning Group; Poole; On-site; GBP 18,000 - 22,000; Full time

Job summary

Dorset Clinical Commissioning Group in Poole is seeking a capable receptionist to support front-of-house operations. You will handle reception duties, answer calls, book appointments, and maintain a diary system, delivering a friendly and efficient service to patients and staff.

The role requires GCSEs in Maths and English, basic computer skills, and proficiency with Outlook, Word and Excel. You will work as part of a team, handle data accurately, and adapt to changing duties to meet service

Qualifications

• GCSEs including Maths and English.
• Computer qualification or equivalent experience.
• Proficient in Windows apps incl. Outlook, Word and Excel.
• Good data accuracy and organisation.

Skills

Reception experience

Telephone handling

Diary management

Data entry

Teamwork

Education

GCSE Maths & English

Computer qualification

Tools

Outlook

Word

Excel

Job description

Detailed job description

and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person specification

QUALIFICATIONS

Essential criteria

• Good standard of education including Maths and English GCSE
• Computer qualification e.g. ECDL or equivalent experience

EXPERIENCE

Essential criteria

• Reception and telephone work with direct client/patient contact
• Booking appointments / maintaining a diary system
• Problem solving
• Able to prioritise work, negotiate and make decisions
• Able to work both as part of a team and also using own initiative

Desirable criteria

• Experience of hospital/care work

Technical Skills/ Competencies

Essential criteria

• Keyboard/typing skills (eg. RSA II or equivalent experience)
• Ability to demonstrate proficiency in the following Windows applications - Outlook, Word and Excel.
• Able to file and maintain accurate records.
• Data accuracy on computer systems.

Knowledge

Essential criteria

• Able to comprehend the nature of the work, the Data Protection Act, and able to comprehend the importance of accuracy in all aspects of work.
• Knowledge of patient pathways and RTT waiting times

Desirable criteria

• .Knowledge of Camis and other hospital computer system.

Interpersonal Skills

Essential criteria

• Able to communicate with a wide range of people face to face, and by telephone.
• Able to work under pressure amid interruptions.

Desirable criteria

• Awareness of special needs of patients.
• Able to demonstrate initiative and be able to work as part of a team.
• Able to cope with difficult people and situations.

Other requirements

Essential criteria

• Be receptive to change.
• Be flexible and willing to adapt duties to meet the needs of the service.
• Able to cover extra hours if required.

Desirable criteria

• Interested in working with patients.
• Willing to undergo training as required.