Clerical Administrator

Merseywestlancs; St Helens; Remote; GBP 23,000 - 28,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking Clerical Administrators (Band 2) to join the MWL team at Whiston or St Helens Hospital. This site-based role offers both full-time and part-time hours, with 55.5 hours per week split across two posts.

The salary is £25,272 per annum pro rata, with a yearly pay cycle and closing date of 09/11/2026 23:59. Key duties include processing clinical correspondence, logging maintenance requests, stock ordering, and providing general administrative support.

Qualifications

• Word processing and IT skills essential.
• Experience with NHS administrative procedures a plus.
• Knowledge of medical terminology required.

Responsibilities

• Process clinical correspondence and letters accurately and promptly.
• Log and monitor Estates and Facilities requests; liaise with departments.
• Order and manage office supplies; provide general admin support.
• Answer phones, handle inquiries professionally, support team.
• Ensure letters and discharge summaries are copied to relevant professionals.

Skills

Word Processing Skills

RSA / OCR II

Medical terminology

Tools

Microsoft Office

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time

55.5 hours per week (55.5 hours available, to be split into 2 posts, open to discussion around working hours.) Job ref 409-8384766

Site St Helens Hospital Town St Helens Salary £25,272 per annum, pro rata Salary period Yearly Closing 09/11/2026 23:59

Job overview

Clerical Administrator - Band 2

Based at Whiston Hospital or St Helens Hospital - this is a site based role

Multiple positions available (part time and full time), hours and site preference to be discussed at interview.

We are seeking motivated and organised Clerical Administrators to provide essential administrative support to the team.

The successful candidate will possess good organisational skills, attention to detail, and the ability to work effectively both independently and as part of a team. Excellent communication skills and a commitment to delivering high standards of customer service are essential.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

Key responsibilities will include:

• Processing clinical correspondence, including the printing, preparation and posting of clinical letters, patient results and referral documentation in a timely and accurate manner.
• Logging and monitoring Estates and Facilities requests, reporting maintenance issues and liaising with relevant departments as required.
• Ordering and managing stock levels of office supplies and stationery to support service delivery.
• Providing general administrative support, including filing, scanning, photocopying, data entry and document management.
• Assisting with telephone cover when required, responding to enquiries professionally and directing calls appropriately.
• Supporting colleagues within the wider administrative team to ensure a highquality and efficient service is maintained.
• Undertaking other clerical and administrative duties appropriate to the role and grade as required.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities

Type dictation from audio transcription of clinical correspondence and documentation.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.

Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.

Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.

Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)

Ensure all action reports are completed daily and all letters / attachments sent out the same day

Carry out all stock ordering for speciality areas and completion on SBS

Our values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Word Processing Skills
• RSA / OCR II or equivalent experience
• Knowledge of medical terminology

Experience

• Excellent IT skills with knowledge and experience of Microsoft office products
• Experience of office procedures
• Previous experience within the NHS

Skills

• Self motivated and able to work with limited supervisions
• Able to use own initiative and manage/prioritise own workload
• Ability to accurately maintain computerised and manual filing/documentation system
• Ability to work as part of a team
• Knowledge of internal hospital PAS

Other

• Able to work the hours and duties required by the post
• Able to adopt flexible approach when required
• Comply with Trust policies and procedures
• Understanding of confidential nature of role and awareness of Data Protection Act

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship

eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.