Administration Officer

Merseywestlancs; St Helens; Remote; GBP 8,500 - 9,500; Part time

Job summary

Mersey West Lancashire NHS Trust is seeking an Administration Officer (Band 3) to join the Adult Continence Service at Fingerpost Park Health Centre. The role focuses on supporting outpatient clinics, handling referrals, and delivering a courteous administrative service to the clinical team, ensuring a smooth patient experience.

You will work 15 hours per week at Fingerpost Park Health Centre, in a team-focused environment.

Qualifications

• GCSE Standard or Higher.
• RSA/OCR III or equivalent.
• Word Processing Skills.
• Audio-Typing Skills.
• Medical Terminology.
• Shorthand/Speedwriting Skills.

Responsibilities

• Maintaining clinics and schedules for outpatient services.
• Handling telephone enquiries in a professional manner.
• Filing, scanning and maintaining accurate records.
• Processing incoming and outgoing post.
• Providing general administrative support to the clinical team.
• Supporting day-to-day organisation of clinics and office duties.

Skills

Well organised

Strong communication

Prioritise workload

Team player

Education

GCSE Standard or Higher

RSA/OCR III or equivalent

Word Processing Skills

Audio-Typing Skills

Medical Terminology

Shorthand/Speedwriting Skills

Tools

Microsoft Office

Job description

Job overview

Administration Officer – Band 3

Location: Fingerpost Park Health Centre
Contract: Permanent
Hours: 15 hours per week

About the role

An exciting opportunity has arisen for a motivated and organised individual to join the Adult Continence Service at Fingerpost Park Health Centre as an Administration Officer.

You will play a key role in supporting the smooth running of outpatient clinics, managing patient referrals and providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

• Maintaining clinics
• Managing telephone enquiries, providing a professional and courteous service to patients and staff
• Filing, scanning and maintaining accurate records
• Processing incoming and outgoing post
• Providing general administrative support to the clinical team
• Supporting the day-to-day organisation of clinics and office duties

About you

We are looking for individuals who are:

• Well organised with strong administrative skills
• Confident in using IT systems and Microsoft Office
• Able to prioritise workload and work to deadlines
• Excellent communicators with a professional and empathetic approach
• Able to work both independently and as part of a team

Working for us

You will be part of a supportive team within the Adult Continence Service, where your contribution will directly support patient care and service delivery.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

• Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
• Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
• Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
• Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

To observe the provisions and adhere to all Trust policies and procedures. Attend Trust Mandatory Training sessions as required and any other training courses relevant to the post. Be aware of the confidential aspects of the post. Breaches of confidentiality may lead to disciplinary action and civil action for damages. Fully comply with Health and Safety at Work policies.

Person specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• GSCE Standard or Higher
• RSA/OCR III or equivalent
• Word Processing Skills
• Audio-Typing Skills
• Medical Terminology
• Shorthand/Speedwriting Skills

Experience

• Microsoft Office Products Experience
• Ability to work as part of a team
• Minute Taking
• 2 years’ experience working in an NHS environment
• Previous Medical Secretary Experience
• Medical Audio Typing
• Understanding of Trust Internal Policies as appropriate

Skills

• Ability to manage/prioritise own workload
• Excellent Word Processing and Keyboard skills
• Ability to accurately maintain computerised and manual filing/documentation systems
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to manage difficult/sensitive situations
• Able to work the hours and undertake duties required
• Time Management Skills
• Knowledge of Trust computer systems
• Excellent interpersonal skills

Other

• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding and appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Understanding of confidential nature of role and awareness of Data Protection Act

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.