Cleaning Team Leader

NuServe; St Albans; On-site; GBP 30,000; Full time

Job summary

A commercial cleaning company in Watford is seeking a Team Leader for cleaning operations. This hands-on supervisory role requires leading a team, ensuring service quality, and fostering client relationships. A full UK driving license is mandatory. The position offers ongoing training, career development, and a supportive work culture with benefits like 28 days annual leave. The pay rate is £14.50 per hour, emphasizing work-life balance and team empowerment.

Benefits

Ongoing training & career development

Discounts from retailers

Recognition & rewards program

28 days annual leave

Qualifications

• Experience in a supervisory role in a fast-paced environment.
• Full UK Driving License required.
• Ability to handle client complaints effectively.

Responsibilities

• Supervise and lead the cleaning team in daily operations.
• Conduct inspections and ensure service quality.
• Communicate effectively with team members and clients.
• Assist in recruitment and training of new employees.
• Monitor compliance with safety procedures.

Skills

Leadership

Communication

Detail-oriented

Time management

Problem-solving

Job description

Team Leader Cleaning

Location : Watford

Salary : 14.50 per hour

Contract : Permanent 40 hours per week 2pm to 10pm

Start date : As soon as we find the right person

Full UK Driving License required

Who we are

Were a commercial cleaning and support services company proudly B Corp certified ethical by design and focused on building meaningful partnerships not just ticking boxes.

With 600 team members and annual revenue exceeding 13M were growing fast with plans to reach 30M by 2030!

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts culture ethnicity and experience make our company stronger and a better place to work.

This is a hands-on supervisory role perfect for someone who leads by example thrives in a fast-paced environment and takes pride in maintaining excellent service standards.

Who were looking for

A sharp detail-driven team leader with a passion for delivering top tier service, a person who is used to working in a fast-paced environment where every day brings a new challenge. This is a diverse hands-on role where you’ll support frontline teams to ensure we exceed service expectations and build strong relationships with clients and employees alike.

Key Responsibilities

• Team Supervision & Leadership
• Receive and action handovers from the morning team and facilitate a smooth handover to the evening team
• Ensure the afternoon team is performing their roles to expected standards
• Delegate jobs fairly between team members based on skills and workloads
• Provide clear communication and support to team members throughout the shift
• Track and assess team performance providing feedback and recognising achievements
• Carry out weekly payroll duties

Operational Delivery

• Carry out cleaning duties as part of the team on-site
• Conduct spot checks and site visits to maintain service quality
• Sign off completed jobs with clients
• Visit job sites to gather information for quoting purposes
• Drive across sites to ensure all teams are meeting expectations

Client & Management Communication

• Liaise between the Account Manager and staff to relay updates or instructions
• Communicate with clients professionally and clearly
• Handle complaints quickly and effectively ensuring follow-up actions are taken to prevent recurrence

Recruitment & Development

• Assist with recruitment by participating in face-to-face interviews
• Help onboard and train new starters
• Support in disciplinary investigations including note-taking and evidence gathering

Compliance & Safety

• Monitor compliance with health and safety procedures and site requirements
• Report and address any concerns or non-conformities promptly
• Conduct toolbox talks with the team.

Why join NuServe

A rewarding role where youll make a real impact.

Ongoing training & career development to help you grow.

A supportive inclusive workplace culture where your contributions are valued.

Access to an exclusive shopping platform with discounts from 3500 retailers.

Recognition & rewards through our Above and Beyond program.

28 days annual leave because work-life balance matters.

Sound like your kind of job

Wed love to hear from you. Send us your CV and a short note telling us what youre great at and what you want to build with us. Because the difference between good and great is rarely found on the front page—it's in the fine print.

Key Skills

• Hyperion
• Acquisition
• Asset
• ABAP
• Basic
• Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 30 - 30