Cleaning supervisor

Gap Personnel Limited; Hemel Hempstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Gap Personnel Limited is seeking a proactive Cleaning Services Supervisor to lead frontline cleaning teams within the local authority's estates. You will oversee void clearances, window cleaning, fly-tipping response and related operations to high standards.

You will manage stock, coordinate fleet checks, conduct audits and inspections, and drive staff development, health and safety training, and compliance across sites with strong attention to detail and customer service.

Qualifications

• Has experience supervising cleaning, facilities or estate-based teams.
• Understands Health & Safety, COSHH, risk assessments and safe systems of work.
• Can confidently manage multiple operational tasks in a fast-paced environment.
• Enjoys problem-solving and takes ownership of issues and service improvements.
• Works professionally with residents, customers, and colleagues at all levels.
• Has strong organisational skills and attention to detail.
• Holds a full UK driving licence.

Responsibilities

• Supervise the cleaning team to ensure high-quality service in line with policies and targets.
• Oversee void clearances, window cleaning, fly-tipping response and cleaning across the portfolio.
• Carry out monthly audits and site inspections; identify performance issues early.
• Support recruitment, selection, training and induction of staff.
• Deliver toolbox talks and COSHH certification and ensure Health & Safety training.
• Complete staff 1:1s, PDRs and maintain compliance documentation.
• Provide operational cover for supervisors and the lead officer when required.
• Act as main contact for residents and customers on queries and concerns.
• Manage stock control, ordering and issue of cleaning stores and equipment.
• Ensure vehicle fleet compliance and daily checks.
• Complete waste transfer notes and ensure legal obligations are met.
• Conduct risk assessments and annual reviews;
• Ensure work complies with Health & Safety legislation and Council policies.
• Collaborate with senior management and other departments to align services with priorities.
• Work flexibly to meet service needs, including audits outside standard hours.

Skills

Team supervision

Health & Safety

COSHH

Risk assessments

Staff induction

Audits & inspections

Vehicle fleet management

Problem solving

Attention to detail

Job description

We are looking for a proactive and highly organised Cleaning Services Supervisor to work within a the cleaning department of a local authority. This is a key role ensuring cleaning, void clearance, fly‑tipping response, window cleaning and related operational services are delivered to the highest standards.

You will supervise frontline teams, manage stock and equipment, carry out audits and inspections, oversee fleet compliance, and contribute to the continuous improvement of services provided to our residents and customers.

This is a varied, hands‑on role where your leadership, attention to detail and commitment to quality will make a real impact across our estates.

You must have your own vehicle for this role. Expenses will be paid for business travel.

Key Responsibilities

Service & Team Supervision

• Supervise the cleaning team to ensure efficient, high‑quality service in line with policies, specifications and performance targets.
• Oversee operations including void clearances, window cleaning, fly‑tipping response and cleaning across the portfolio.
• Carry out monthly audits, site inspections and identify performance issues early.
• Support recruitment, selection, training and induction of staff.
• Deliver toolbox talks, COSHH certification and ensure staff have appropriate Health & Safety training.
• Complete staff 1:1s, PDRs and maintain accurate compliance documentation.
• Provide operational cover for supervisors and the lead officer where required.

Resident & Customer Engagement

• Act as an approachable main point of contact for residents and customers.
• Lead on customer queries, complaints and service concerns.
• Promote community involvement and ensure actions and communications are followed up.

Operational Management

• Manage stock control, ordering and issue of cleaning stores and equipment.
• Ensure vehicle fleet compliance, daily checks and environmental considerations are adhered to.
• Complete and maintain waste transfer notes and ensure all legal obligations are met.
• Conduct risk assessments and annual reviews.
• Ensure all work complies with Health & Safety legislation and Council policies.

Cross‑Council Collaboration

• Work closely with senior management, other departments and teams to ensure services are joined‑up and aligned with the Council’s strategic priorities.
• Provide professional support and advice to the Director, Assistant Director, Head of Service and Manager.

Flexibility

• Work flexibly to meet the needs of the service, including audits and inspections across the borough outside standard hours.
• Support the service during election periods with administrative tasks (paid in addition to contractual hours).

About You

We are looking for someone who:

• Has experience supervising cleaning, facilities or estate‑based teams.
• Understands Health & Safety, COSHH, risk assessments and safe systems of work.
• Can confidently manage multiple operational tasks in a fast‑paced environment.
• Enjoys problem‑solving and takes ownership of issues and service improvements.
• Works professionally with residents, customers, and colleagues at all levels.
• Has strong organisational skills and attention to detail.
• Holds a full UK driving licence.

This is a temporary position initially with the potential to become permanent subject to performance.