Cleaning Operations Supervisor – Estates & Compliance

Gap Personnel Limited; Hemel Hempstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Gap Personnel Limited is seeking a proactive Cleaning Services Supervisor to lead frontline cleaning teams within the local authority's estates. You will oversee void clearances, window cleaning, fly-tipping response and related operations to high standards.

You will manage stock, coordinate fleet checks, conduct audits and inspections, and drive staff development, health and safety training, and compliance across sites with strong attention to detail and customer service.

Qualifications

• Has experience supervising cleaning, facilities or estate-based teams.
• Understands Health & Safety, COSHH, risk assessments and safe systems of work.
• Can confidently manage multiple operational tasks in a fast-paced environment.
• Enjoys problem-solving and takes ownership of issues and service improvements.
• Works professionally with residents, customers, and colleagues at all levels.
• Has strong organisational skills and attention to detail.
• Holds a full UK driving licence.

Responsibilities

• Supervise the cleaning team to ensure high-quality service in line with policies and targets.
• Oversee void clearances, window cleaning, fly-tipping response and cleaning across the portfolio.
• Carry out monthly audits and site inspections; identify performance issues early.
• Support recruitment, selection, training and induction of staff.
• Deliver toolbox talks and COSHH certification and ensure Health & Safety training.
• Complete staff 1:1s, PDRs and maintain compliance documentation.
• Provide operational cover for supervisors and the lead officer when required.
• Act as main contact for residents and customers on queries and concerns.
• Manage stock control, ordering and issue of cleaning stores and equipment.
• Ensure vehicle fleet compliance and daily checks.
• Complete waste transfer notes and ensure legal obligations are met.
• Conduct risk assessments and annual reviews;
• Ensure work complies with Health & Safety legislation and Council policies.
• Collaborate with senior management and other departments to align services with priorities.
• Work flexibly to meet service needs, including audits outside standard hours.

Skills

Team supervision

Health & Safety

COSHH

Risk assessments

Staff induction

Audits & inspections

Vehicle fleet management

Problem solving

Attention to detail

Job description

Gap Personnel Limited is seeking a proactive Cleaning Services Supervisor to lead frontline cleaning teams within the local authority's estates. You will oversee void clearances, window cleaning, fly-tipping response and related operations to high standards.

You will manage stock, coordinate fleet checks, conduct audits and inspections, and drive staff development, health and safety training, and compliance across sites with strong attention to detail and customer service.