Cleaning Supervisor

Manchester Arndale; South Shields; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

OCS UK & Ireland is seeking a Cleaning Supervisor at Epinay School, South Shields, to lead cleaning teams and ensure high-quality services across client sites.

You will oversee daily operations, maintain standards, support induction and training, and ensure health & safety and COSHH compliance. The role requires a proactive, flexible approach and good communication to meet site needs.

Qualifications

• Experience supervising cleaning teams and delivering a high standard of service.
• Knowledge of cleaning processes, equipment and materials.
• Awareness of health & safety and COSHH requirements.
• Ability to lead, motivate and support a team.
• Good organisational and communication skills.

Responsibilities

• Supervise and support cleaning colleagues to ensure work is completed to the required standard.
• Allocate tasks, manage daily cleaning schedules and provide on-the-job guidance where needed.
• Carry out regular quality checks and address any issues promptly.
• Ensure cleaning is delivered in line with agreed specifications, KPIs and client expectations.
• Support with induction and training of new starters, including safe systems of work.
• Ensure colleagues comply with health & safety, COSHH and company procedures at all times.
• Use equipment and materials safely and ensure they are stored and maintained correctly.
• Manage stock levels of cleaning materials and report shortages or equipment faults.
• Act as a key point of contact for clients or site contacts on daily operational matters.
• Escalate issues, incidents or concerns appropriately to management.

Skills

Supervisory experience

Health & safety awareness

COSHH awareness

Communication skills

Organisation skills

Team motivation

Flexibility

Tools

Computer-based programs

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This position will be based at Epinay School, South Shields, working Monday - Thursday 3-6,Friday 2.30-5.30.Starting hours are 15 progressing to 25 after training.

As a Cleaning Supervisor, you will be responsible for leading and supervising cleaning teams to ensure the consistent delivery of high‑quality cleaning services across our client sites. You will support the day‑to‑day operation, maintaining standards, motivating colleagues and ensuring compliance with health & safety and company procedures.

The role plays a key part in ensuring that cleaning services are delivered efficiently, safely and in line with agreed specifications, while providing a professional and customer‑focused service.

As part of your role, your key responsibilities will include, but are not limited to:

• Supervise and support cleaning colleagues to ensure work is completed to the required standard
• Allocate tasks, manage daily cleaning schedules and provide on‑the‑job guidance where needed
• Carry out regular quality checks and address any issues promptly
• Ensure cleaning is delivered in line with agreed specifications, KPIs and client expectations
• Support with induction and training of new starters, including safe systems of work
• Ensure colleagues comply with health & safety, COSHH and company procedures at all times
• Use equipment and materials safely and ensure they are stored and maintained correctly
• Manage stock levels of cleaning materials and report shortages or equipment faults
• Act as a key point of contact for clients or site contacts on daily operational matters
• Escalate issues, incidents or concerns appropriately to management

The ideal candidate should meet the following criteria:

• Right to Work in the UK and willingness to undergo a DBS check.
• Previous experience in a cleaning or facilities environment, ideally in a supervisory role
• Good knowledge of cleaning processes, equipment and materials
• Awareness of health & safety and COSHH requirements
• Ability to lead, motivate and support a team
• Strong organisational skills and the ability to prioritise workloads
• Good communication skills and a professional approach
• Ability to work flexibly to meet site and operational needs

Desirable:

• Experience working within Facilities Management (FM) or contracted cleaning services
• Machine cleaning experience (training can be provided)
• Technically savvy using computer-based programs

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.