Cleaning Supervisor

Anchor Group Services; Hemel Hempstead; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Free on-site parking

Employee Assistance Programme 24/7

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Anchor Academy training

Health & Wellbeing resources

Job summary

Anchor Group Services is seeking a Cleaning Supervisor (Maternity Cover) to oversee daily cleaning services at Gloucester Quays. You will manage deployment, lead the team and ensure high standards are met while handling health and safety compliance.

This hands-on supervisory role requires active cleaning duties, effective leadership, and reliable shift handovers. The position offers a 9–12 month fixed-term contract with a 6:00am–6:00pm shift pattern and an hourly rate of £14.35.

Qualifications

• Previous experience in commercial cleaning and supervising or leading a team.
• Ability to organise workloads and maintain consistent standards.
• Understanding of COSHH, health and safety requirements and safe working practices.
• Clear communication skills and a professional customer service approach.
• Willingness to undertake hands-on cleaning duties and work the agreed rota, including weekends and bank holidays where required.
• Experience in a shopping centre, retail or other busy public environment.
• Experience supporting cleaning audits, KPI reporting and improvement plans.
• Training in the safe operation of ride-on and pedestrian cleaning machinery.

Responsibilities

• Supervise the day-to-day cleaning operation, ensuring high standards are maintained at all times.
• Organise and deploy the cleaning team effectively, allocating duties and monitoring performance throughout each shift.
• Lead, motivate and support team members, providing coaching, training and guidance where required.
• Carry out routine inspections and quality checks, addressing any issues promptly and ensuring contractual standards are met.
• Participate in cleaning activities as required, including planned, reactive and specialist cleaning tasks.
• Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely and in accordance with company procedures.
• Monitor stock levels and order cleaning materials and consumables as required.
• Maintain compliance with Health & Safety, COSHH and company policies, promoting safe working practices at all times.
• Oversee waste management and recycling processes, ensuring all areas remain clean, safe and presentable.
• Build positive relationships with centre management, retailers, contractors and visitors, delivering excellent customer service.
• Complete operational records, shift handovers and reports, keeping the Contract Manager informed of any issues or developments.

Job description

Gloucester, United Kingdom | Posted on 09/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: Cleaning Supervisor (MaternityCover)

Contract Type : 9–12 Month Fixed-Term Contract

Shift Pattern : 3 on 3 off shiftpattern, working 6:00am–6:00pm

Hourly Rate : £14.35 per hour

Reporting To : Contract Manager

Overview

The Cleaning Supervisor is responsible for supervising theday-to-day delivery of cleaning services at Gloucester Quays, ensuring thatcontractual requirements, site specifications and agreed standards are consistentlymet.

The role involves organising daily deployment, supporting anddeveloping the cleaning team, monitoring performance and maintaining safeworking practices. This is a hands‑on supervisory role, requiring activeparticipation in cleaning duties alongside effective team leadership.

The Cleaning Supervisor will help maintain a clean, safe andwelcoming environment for customers, retailers, visitors and colleagues acrossthe centre’s internal, external and back-of-house areas.

Responsibilities:

• Supervise the day-to-day cleaning operation, ensuring high standards are maintained at all times.
  
• Organise and deploy the cleaning team effectively, allocatingduties and monitoring performance throughout each shift.
  
• Lead, motivate and support team members, providing coaching,training and guidance where required.
  
• Carry out routine inspections and quality checks, addressingany issues promptly and ensuring contractual standards are met.
  
• Participate in cleaning activities as required, includingplanned, reactive and specialist cleaning tasks.
  
• Ensure cleaning equipment, machinery and chemicals are used,stored and maintained safely and in accordance with company procedures.
  
• Monitor stock levels and order cleaning materials andconsumables as required.
  
• Maintain compliance with Health & Safety, COSHH andcompany policies, promoting safe working practices at all times.
  
• Oversee waste management and recycling processes, ensuring allareas remain clean, safe and presentable.
  
• Build positive relationships with centre management,retailers, contractors and visitors, delivering excellent customer service.
  
• Complete operational records, shift handovers and reports,keeping the Contract Manager informed of any issues or developments.
  

Requirements

• Previous experience in commercial cleaning and supervising orleading a team.
  
• Ability to organise workloads, prioritise tasks and maintainconsistent standards.
  
• Practical knowledge of cleaning methods, chemicals andequipment.
  
• Understanding of COSHH, health and safety requirements andsafe working practices.
  
• Clear communication skills and a professional customer serviceapproach.
  
• Ability to complete accurate records and use time andattendance systems.
  
• Willingness to undertake hands‑on cleaning duties and work theagreed rota, including weekends and bank holidays where required.
  
• Experience in a shopping centre, retail or other busy publicenvironment.
  
• Experience supporting cleaning audits, KPI reporting andimprovement plans.
  
• Training in the safe operation of ride-on and pedestriancleaning machinery.
  
• Experience deliveringpractical training and site inductions.
  
• Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
  
• Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
  
• Stream - accessto pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access tocounselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  
• Free on-site parking
  

Other companies may call this role: Cleaning Supervisor, CleaningManager, Soft Services Supervisor, Waste Management Supervisor, SupervisingCleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities CleaningSupervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor,Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail CleaningSupervisor, Centre Cleaning Supervisor

Within commuting distance of: Gloucester, Cheltenham, Bristol,Newport, Worcester, Evesham, Cirencester, Stroud, Bishops Cleeve, Tewkesbury,Monmouth, Ledbury, Cinderford

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited in employment.