Cleaning Supervisor

Anchor Group Services; Gloucester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Free on-site parking

Employee Assistance Programme

Job summary

Anchor Group Services is seeking a dedicated Cleaning Supervisor (Maternity Cover) to manage day-to-day cleaning operations at Gloucester Quays. The role involves supervising a team, planning shifts, and ensuring high standards are met across all areas, including front-of-house and back-of-house.

The successful candidate will lead by example, train and coach staff, and maintain safety and COSHH compliance while coordinating with the Contract Manager. Weekend and bank holiday work may be required.

Qualifications

• Previous experience in commercial cleaning and supervising or leading a team.
• Ability to organise workloads and maintain consistent standards.
• Practical knowledge of cleaning methods, chemicals and equipment.
• Understanding of COSHH, health and safety requirements and safe working practices.
• Clear communication skills and a professional customer service approach.

Responsibilities

• Supervise the day-to-day cleaning operation, ensuring high standards are maintained at all times.
• Organise and deploy the cleaning team effectively, allocating duties and monitoring performance throughout each shift.
• Lead, motivate and support team members, providing coaching, training and guidance where required.
• Carry out routine inspections and quality checks, addressing any issues promptly and ensuring contractual standards are met.
• Participate in cleaning activities as required, including planned, reactive and specialist cleaning tasks.
• Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely and in accordance with company procedures.
• Monitor stock levels and order cleaning materials and consumables as required.
• Maintain compliance with Health & Safety, COSHH and company policies, promoting safe working practices at all times.
• Oversee waste management and recycling processes, ensuring all areas remain clean, safe and presentable.
• Build positive relationships with centre management, retailers, contractors and visitors, delivering excellent customer service.
• Complete operational records, shift handovers and reports, keeping the Contract Manager informed of any issues or developments.

Skills

Cleaning leadership

Organise workloads

COSHH knowledge

Health & Safety

Communication skills

Record keeping

Weekend rota

Tools

Time & attendance systems

Job description

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

Job Description

Job Role: Cleaning Supervisor (Maternity Cover)

Contract Type: 9–12 Month Fixed-Term Contract

Contracted Hours: Average 42 hours per week

Shift Pattern: 3 on 3 off shift pattern, working 6:00am–6:00pm

Hourly Rate: £14.35 per hour

Reporting To: Contract Manager

Overview

The Cleaning Supervisor is responsible for supervising the day-to-day delivery of cleaning services at Gloucester Quays, ensuring that contractual requirements, site specifications and agreed standards are consistently met.

The role involves organising daily deployment, supporting and developing the cleaning team, monitoring performance and maintaining safe working practices. This is a hands‑on supervisory role, requiring active participation in cleaning duties alongside effective team leadership.

The Cleaning Supervisor will help maintain a clean, safe and welcoming environment for customers, retailers, visitors and colleagues across the centre’s internal, external and back‑of‑house areas.

Responsibilities

• Supervise the day-to-day cleaning operation, ensuring high standards are maintained at all times.
• Organise and deploy the cleaning team effectively, allocating duties and monitoring performance throughout each shift.
• Lead, motivate and support team members, providing coaching, training and guidance where required.
• Carry out routine inspections and quality checks, addressing any issues promptly and ensuring contractual standards are met.
• Participate in cleaning activities as required, including planned, reactive and specialist cleaning tasks.
• Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely and in accordance with company procedures.
• Monitor stock levels and order cleaning materials and consumables as required.
• Maintain compliance with Health & Safety, COSHH and company policies, promoting safe working practices at all times.
• Oversee waste management and recycling processes, ensuring all areas remain clean, safe and presentable.
• Build positive relationships with centre management, retailers, contractors and visitors, delivering excellent customer service.
• Complete operational records, shift handovers and reports, keeping the Contract Manager informed of any issues or developments.

Requirements

Essential

• Previous experience in commercial cleaning and supervising or leading a team.
• Ability to organise workloads, prioritise tasks and maintain consistent standards.
• Practical knowledge of cleaning methods, chemicals and equipment.
• Understanding of COSHH, health and safety requirements and safe working practices.
• Clear communication skills and a professional customer service approach.
• Ability to complete accurate records and use time and attendance systems.
• Willingness to undertake hands‑on cleaning duties and work the agreed rota, including weekends and bank holidays where required.

Desirable

• Experience in a shopping centre, retail or other busy public environment.
• Experience supporting cleaning audits, KPI reporting and improvement plans.
• Training in the safe operation of ride‑on and pedestrian cleaning machinery.
• Experience delivering practical training and site inductions.

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto‑enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on‑site parking

Other companies may call this role: Cleaning Supervisor, Cleaning Manager, Soft Services Supervisor, Waste Management Supervisor, Supervising Cleaner, Cleaning Team Supervisor, Cleaning Team Leader, Facilities Cleaning Supervisor, Cleaning Operations Supervisor, Hygiene & Cleaning Supervisor, Cleaning Services Team Leader, Mall Cleaning Supervisor, Retail Cleaning Supervisor, Centre Cleaning Supervisor

Within commuting distance of: Gloucester, Cheltenham, Bristol, Newport, Worcester, Evesham, Cirencester, Stroud, Bishops Cleeve, Tewkesbury, Monmouth, Ledbury, Cinderford

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.