Cleaning Services Team Manager

Haven; Berwick-upon-Tweed; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Dining discounts

Haven Holidays discounts

Access to facilities

Staff savings at partners

Job summary

Haven is seeking a Cleaning Services Manager to lead our on-site cleaning team and drive top-tier service across our accommodations and facilities. You will set expectations, coach staff, and ensure safe, compliant operations while managing budgets and resources.

You’ll foster development, improve performance, and maintain high standards, delivering exceptional guest experiences with attention to detail and a proactive improvement mindset.

Qualifications

• Proven experience in cleaning/facilities leadership roles.
• Strong leadership and communication skills with large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Experience budgeting and financial management.

Responsibilities

• Lead, motivate, and support the cleaning team to meet targets.
• Ensure guest satisfaction by delivering high-standard service.
• Monitor performance, provide coaching, and conduct reviews.
• Manage scheduling, budgets, and resources for efficiency.
• Ensure health, safety, and compliance with policies.
• Address operational issues and drive continuous improvement.
• Provide training and development opportunities for the team.

Skills

Team leadership

Communication

Budgeting

Health & safety

Customer service

Attention to detail

Organisational skills

Job description

Position: Cleaning Services Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonusplus onsite accommodation if needed!

Are you ready to make a positive impact through high standards and attention to detail?

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

INDMG

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.