Cleaning Services Manager

Haven; Tenby; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount Haven Holidays

In-store discounts

Free access to our facilities

Savings at national brands

Job summary

Haven is seeking a Cleaning Services Manager to lead a dynamic cleaning team at our venues in Wales, Tenby. You will direct daily operations, set high standards, and drive a positive guest experience while managing budgets and resources to keep services running smoothly.

You will coach and develop staff, monitor performance, and ensure strict health & safety compliance with company policies. A strong emphasis on customer service and problem-solving is essential.

Qualifications

• Proven experience in Cleaning/Housekeeping leadership roles.
• Strong leadership and communication skills with large teams.
• Experience managing budgets and resources.

Responsibilities

• Lead, motivate, and support the team to deliver high cleaning standards.
• Ensure guest satisfaction through excellent service and atmosphere.
• Monitor performance, coach staff, and conduct reviews.
• Oversee scheduling, budgets, and resources for efficiency.
• Ensure health and safety compliance and policy adherence.
• Provide training and development opportunities for the team.

Skills

Team leadership

Guest service

Budget management

Health & safety

Communication

Tools

Budgeting

Job description

Position: Cleaning Services ManagerType: Full-Time / PermanentBonus: Up to 10% Annual BonusAre you ready to make a positive impact through high standards and attention to detail?As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.Requirements- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.- Strong leadership and communication skills, with prior experience managing large teams.- Ability to work in a fast-paced environment while maintaining attention to detail.- Exceptional customer service and problem-solving abilities.- Knowledge of health and safety regulations.- Strong organisational and multitasking skills.- Experience in budgeting and financial management.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]