Cleaning Services Team Manager

Haven; Spittal; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site accommodation available

Dining discounts / perks

Staff discounts at Haven Holidays

Facility access and other perks

Job summary

Haven is seeking a Cleaning Services Manager to lead a high-energy cleaning team across accommodations and facilities. You will set standards, drive guest satisfaction, manage scheduling and budgets, and ensure safety compliance.

The role is hands-on, coaching staff, resolving issues quickly and delivering excellent service in a fast-paced environment. On-site accommodation is available if needed, with a strong focus on training and development.

Qualifications

• Proven experience in Cleaning/Housekeeping management or similar leadership roles.
• Strong leadership and communication skills with large teams.
• Knowledge of health and safety regulations and budgeting.

Responsibilities

• Lead, motivate and support the cleaning team to meet targets and standards.
• Ensure top guest experience by addressing concerns and maintaining a welcoming atmosphere.
• Monitor performance, provide coaching and conduct reviews.
• Oversee scheduling, budgets, resources and equipment.
• Ensure compliance with health and safety policies and company standards.

Skills

Team leadership

Budgeting

Health and safety

Customer service

Communication

Tools

Microsoft Office

Job description

Position: Cleaning Services ManagerType: Full-Time / PermanentBonus: Up to 10% Annual Bonus plus onsite accommodation if needed!Are you ready to make a positive impact through high standards and attention to detail?As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key ResponsibilitiesTeam Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.Requirements- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.- Strong leadership and communication skills, with prior experience managing large teams.- Ability to work in a fast-paced environment while maintaining attention to detail.- Exceptional customer service and problem-solving abilities.- Knowledge of health and safety regulations.- Strong organisational and multitasking skills.- Experience in budgeting and financial management.INDMGWhat We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]