Maintenance Team Manager

Haven; Weymouth; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

50% off dining

20% Haven Holidays discounts

In-store discounts

Facility access

Employee savings

Job summary

Haven is seeking a Maintenance Manager to lead our facilities and maintenance hub, ensuring safe, efficient operations and a welcoming environment for guests and team members. You will drive performance, coach your team, manage budgets, and coordinate with external contractors as needed.

You will oversee day-to-day maintenance, prioritise safety and compliance, and continuously improve processes to keep facilities in top condition.

Qualifications

• Proven experience in leading maintenance or facilities teams.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Excellent customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience with budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead and motivate the maintenance team to deliver safe, efficient service.
• Oversee guest-facing facilities and resolve issues quickly.
• Monitor performance, provide coaching, and conduct reviews.
• Manage scheduling, budgets, and resources for efficiency.
• Ensure compliance with health and safety and company policies.
• Support development and training of team members.

Job description

Position:

Maintenance Manager

Type:

Full-Time / Permanent

Bonus:

Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Maintenance Manager, where you’ll steer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests.

As the Maintenance Manager, you'll be at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, with a track record of managing operations and overseeing external contractors.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!