Front of House Manager

Haven; Berwick-upon-Tweed; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Annual bonus up to 10%

Onsite accommodation if needed

50% dining discount

20% discounts on Haven Holidays

In-store discounts

Free facility access

Savings at national brands

Job summary

Haven in Berwick-upon-Tweed is looking for a hands-on Front of House Team Manager to lead a fast-paced hospitality team and create memorable guest experiences.

You will inspire and develop your staff, manage scheduling and budgets, and ensure health and safety standards are met while delivering consistently high service. This full-time role offers an annual bonus up to 10% and onsite accommodation if needed, plus generous staff perks and career development opportunities within Haven.

Qualifications

• Proven experience in Front of House, Restaurant Manager, or General Manager roles in hospitality.
• Strong leadership and communication skills with ability to inspire teams.
• Ability to thrive in a fast-paced environment while maintaining detail.
• Knowledge of health and safety regulations in hospitality.

Responsibilities

• Lead, motivate, and inspire the team to deliver exceptional service and hit targets.
• Create welcoming environments and address guest concerns to exceed expectations.
• Mentor and develop staff, providing opportunities for progression.
• Manage scheduling, budgets, and resources while ensuring health and safety compliance.

Skills

Leadership

Guest service excellence

Team development

Budgeting & scheduling

Health & safety compliance

Communication

Decision making

Job description

Position: Front of House Team Manager

Type: Full-Time / Permanent

Plus: Up to 10% Annual Bonus + Onsite Accommodation if needed (subject to availability)

We're looking for an inspiring Front of House Manager who thrives in a fast-paced hospitality environment. If you're passionate about creating unforgettable guest experiences and love bringing out the best in your team, this is your role. You'll lead from the front, set the tone for excellence, and build a culture where your team genuinely wants to deliver their best work every single day.

What You'll Do

• Lead, motivate, and inspire your team to deliver exceptional service and consistently hit targets. You'll be hands-on, leading by example and creating an environment where your team feels supported and valued.
• Create memorable moments for every guest. You'll set the standard for welcoming atmospheres, proactively address concerns, and continuously look for ways to exceed expectations.
• Monitor performance, give regular feedback that actually helps people grow, and spot potential in your team. You'll mentor and develop people, creating genuine opportunities for progression.
• Manage scheduling, budgets, and resources smartly to keep everything running smoothly and efficiently. You'll solve problems quickly and keep operations compliant with health, safety, and company standards.

What We’re Looking For

Proven experience in a Front of House, Restaurant Manager, or General Manager role (or similar leadership position in hospitality)

Strong leadership and communication skills, you inspire people and build trust

Ability to thrive in a fast-paced environment without losing sight of detail

Genuine passion for exceptional customer service and creative problem-solving

Knowledge of health and safety regulations in hospitality

Strong organisational and multitasking abilities

Experience managing budgets and financial performance

INDMG

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.