Activities & Pool Manager

Haven; Berwick-upon-Tweed; On-site; GBP 32,000 - 50,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Onsite accommodation (subject to avail

Fully funded qualifications

Team discounts on dining

Job summary

Haven is seeking an Activities & Pool Manager to lead our activities programme and pool operations. You’ll be hands-on, coaching a team, managing scheduling and budgets, and driving guest satisfaction through active leadership.

You’ll thrive in a fast-paced leisure environment, bringing strong leadership, safety awareness, and a passion for creating memorable guest experiences. DBS check is required.

Qualifications

• Experience in a leadership role in sports, leisure or hospitality.
• Proactive problem-solver with budget and financial management experience.
• Health and safety knowledge; Enhanced DBS check required.

Responsibilities

• Lead and coach your team to deliver activities and pool experiences.
• Oversee scheduling, budgets, and safety/compliance.
• Address guest concerns and drive service improvements.
• Mentor your team and create growth opportunities.

Skills

Leadership

Communication skills

Attention to detail

Proactive problem-solver

Budget and financial management

Health and safety knowledge

Education

PPO/SPTO certificates preferred

Job description

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Onsite accommodation if needed (subject to availability)

About The Role

We're looking for an Activities & Pool Manager who genuinely loves leading a team and creating brilliant experiences for guests. You'll run our activities programme and pool operations, managing everything from scheduling and budgets to coaching and developing your team. This isn't a desk job you'll be hands-on, visible, and actively involved in making things happen.

If you thrive on variety, enjoy working with people, and want to see direct results from your leadership, this could be the role for you.

What You'll Do

• Lead your team: Motivate and coach your team to deliver brilliant activities and pool experiences whilst managing performance and supporting their growth
• Own guest experiences: Address concerns and drive improvements to keep guests happy
• Manage operations: Handle scheduling, budgets, and resources whilst maintaining safety and compliance
• Solve problems: Quick thinking to tackle issues as they arise
• Support development: Mentor your team and create growth opportunities

What We're Looking For

• Experience in a leadership role such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• Strong leadership and communication skills
• Fast-paced environment experience with attention to detail
• Proactive problem-solverOrganised and comfortable juggling multiple tasks
• Budget and financial management experience
• PPO and SPTO certificates preferred (we'll support training if needed)
• Health and safety knowledge

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

INDMG

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.