Cleaning Services Operations Lead

Haven Holidays; Alnwick; On-site; GBP 35,000 - 50,000; Full time

Job summary

Haven Holidays in the United Kingdom is seeking a Cleaning Services Manager to lead a busy cleaning team, setting direction, motivating staff and driving high standards across accommodations and facilities.

You’ll be hands-on with performance, providing feedback, tackling challenges and supporting development while ensuring safety, compliance and efficient operations. The role focuses on budgeting, resource management and delivering exceptional guest experiences for our guests.

Qualifications

• Strong leadership and communication skills, with prior experience managing large teams.
• Experience in budgeting and financial management.
• Knowledge of health and safety regulations.
• Ability to train and develop staff.
• Excellent problem-solving and organisational abilities.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Job description

Haven Holidays in the United Kingdom is seeking a Cleaning Services Manager to lead a busy cleaning team, setting direction, motivating staff and driving high standards across accommodations and facilities.

You’ll be hands-on with performance, providing feedback, tackling challenges and supporting development while ensuring safety, compliance and efficient operations. The role focuses on budgeting, resource management and delivering exceptional guest experiences for our guests.