Cleaning Operations Manager (Sutton Coldfield)

GBS UK; Sutton Coldfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

An education provider in Sutton Coldfield is seeking a Cleaning Supervisor to lead cleaning operations across campuses. The role involves both hands-on duties and operational oversight, ensuring compliance with health and safety as well as quality standards. Applicants should have supervisory experience in cleaning services and proficiency with IT systems. The position includes generous benefits such as 25 days of annual leave, pension scheme, and more.

Benefits

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Employee referral scheme

Performance bonus

Qualifications

• Proven supervisory experience in cleaning or facilities services.
• Understanding of Health & Safety, COSHH, manual handling.
• Knowledge of cleaning methods, materials, and quality standards.

Responsibilities

• Lead, motivate, and supervise cleanings across shifts.
• Plan deployment and rota coverage for staff.
• Ensure completion of cleaning schedules to specifications.
• Monitor inventory levels and complete monthly stocktakes.

Skills

Supervisory experience

Knowledge of Health & Safety

Strong communication skills

Problem-solving skills

Flexible, proactive approach

Tools

MS Office

Timetabler

Jira

Job description

Department : Facilities

Location : Birmingham

Type of Contract : Permanent

About Us : GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more.

Our Vision : Changing Lives through Education

The Role

The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands‑on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning‑related issues, coordinates response to incidents, and ensures planned and periodic tasks are completed to great quality.

This role is not eligible for visa sponsorship and will require a DBS check!

What

• Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing, coordinate agency or contractors when required.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection‑prevention protocols, and quality assurance processes aligned with industry best practice.
• Monitor and operate relevant systems (e.g. Timetabler, Jira), respond within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
• Complete monthly stocktakes; maintain accurate stock control records and support internal audit requirements.
• Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.

About You

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with emails, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, can‑do approach; able to work under own initiative while meeting service standards.

What we offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, well‑being centre and much more
• Reward and recognition programme500 award employee referral scheme
• Discretionary annual performance bonus

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.