Cleaning Operations Lead

JLL; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

JLL is seeking a Cleaning Site Manager to oversee cleaning operations at a Reading site or portfolio, ensuring high-quality service and safety compliance. The role requires strong leadership, scheduling, and client-facing skills to balance cost with quality.

You will recruit and train staff, monitor performance, and maintain strong client relationships while ensuring all health and safety regulations are followed. This is a on-site role with multi-site travel as needed.

Qualifications

• Essential: Proven experience managing cleaning operations in commercial or facilities management (3–5 years).
• Essential: Supervising and leading teams.
• Essential: Strong health and safety knowledge and cleaning industry standards.
• Essential: Excellent communication and interpersonal skills.
• Essential: Proficiency with Microsoft Office and facility management software.
• Desirable: Cleaning industry qualification (BICS, COSHH, IOSH or equivalent).
• Desirable: Client-facing experience within facilities management.
• Desirable: Budget management experience.
• Desirable: First aid certification.
• Desirable: Environmental sustainability practices in cleaning operations.

Responsibilities

• Oversee day-to-day cleaning operations across assigned facilities, ensuring service delivery to specification and quality standards.
• Recruit, train, and supervise cleaning staff; manage rosters, attendance, and performance.
• Serve as primary client contact, build relationships, respond to feedback, and implement service improvements.
• Conduct risk assessments, ensure safe working practices, and maintain health and safety documentation.
• Monitor costs, manage inventory, and report on budgets and expenditures.

Skills

Cleaning ops

Team leadership

Health & safety

Client relations

MS Office / FM software

Tools

Facility management software

Job description

JLL is seeking a Cleaning Site Manager to oversee cleaning operations at a Reading site or portfolio, ensuring high-quality service and safety compliance. The role requires strong leadership, scheduling, and client-facing skills to balance cost with quality.

You will recruit and train staff, monitor performance, and maintain strong client relationships while ensuring all health and safety regulations are followed. This is a on-site role with multi-site travel as needed.