Cleaning Site Manager

JLL; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

JLL is seeking a Cleaning Site Manager to oversee cleaning operations at a Reading site or portfolio, ensuring high-quality service and safety compliance. The role requires strong leadership, scheduling, and client-facing skills to balance cost with quality.

You will recruit and train staff, monitor performance, and maintain strong client relationships while ensuring all health and safety regulations are followed. This is a on-site role with multi-site travel as needed.

Qualifications

• Essential: Proven experience managing cleaning operations in commercial or facilities management (3–5 years).
• Essential: Supervising and leading teams.
• Essential: Strong health and safety knowledge and cleaning industry standards.
• Essential: Excellent communication and interpersonal skills.
• Essential: Proficiency with Microsoft Office and facility management software.
• Desirable: Cleaning industry qualification (BICS, COSHH, IOSH or equivalent).
• Desirable: Client-facing experience within facilities management.
• Desirable: Budget management experience.
• Desirable: First aid certification.
• Desirable: Environmental sustainability practices in cleaning operations.

Responsibilities

• Oversee day-to-day cleaning operations across assigned facilities, ensuring service delivery to specification and quality standards.
• Recruit, train, and supervise cleaning staff; manage rosters, attendance, and performance.
• Serve as primary client contact, build relationships, respond to feedback, and implement service improvements.
• Conduct risk assessments, ensure safe working practices, and maintain health and safety documentation.
• Monitor costs, manage inventory, and report on budgets and expenditures.

Skills

Cleaning ops

Team leadership

Health & safety

Client relations

MS Office / FM software

Tools

Facility management software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Cleaning Site Manager

Position Overview

The Cleaning Site Manager is responsible for overseeing all cleaning operations at an assigned facility or portfolio of facilities, ensuring high-quality service delivery, client satisfaction, and compliance with health and safety standards. This role requires strong leadership, operational excellence, and the ability to manage teams effectively while maintaining cost efficiency.

Key Responsibilities

Operational Management The Site Manager oversees day-to-day cleaning operations, ensuring all contracted services are delivered to specification and quality standards. They conduct regular site inspections, implement quality control procedures, and address any service deficiencies promptly. The role includes developing and maintaining cleaning schedules, managing resource allocation, and ensuring adequate supplies and equipment are available.

Team Leadership This position involves recruiting, training, and supervising cleaning staff, including conducting performance reviews and managing disciplinary procedures when necessary. The Site Manager creates staff rotas, manages attendance and absence, and ensures appropriate staffing levels are maintained. They motivate and develop team members, fostering a positive work environment and promoting professional growth.

Client Relations The Site Manager serves as the primary point of contact for clients, building strong relationships and ensuring satisfaction with cleaning services. They conduct regular client meetings, respond to feedback and complaints professionally, and implement service improvements based on client requirements. The role includes preparing service reports and presenting operational updates to stakeholders.

Health, Safety, and Compliance

Ensuring compliance with health and safety regulations is paramount. The Site Manager conducts risk assessments, implements safe working practices, and maintains all required documentation. They ensure staff receive appropriate safety training, manage COSHH regulations, and maintain accident and incident records. The role includes staying current with industry regulations and best practices.

Budget and Cost Management The Site Manager monitors operational costs against budgets, identifying opportunities for efficiency improvements without compromising service quality. They manage inventory and supplies cost-effectively, track labor costs, and provide regular financial reports to senior management.

Required Qualifications and Experience

Essential

• Proven experience managing cleaning operations in a commercial or facilities management environment (minimum 3-5 years)
• Demonstrated experience supervising and leading teams
• Strong understanding of health and safety regulations and cleaning industry standards
• Excellent communication and interpersonal skills
• Proficiency with Microsoft Office applications and facility management software
• Valid driver’s license (if managing multiple sites)

Desirable

• Professional cleaning industry qualification (BICS, COSHH, IOSH, or equivalent)
• Experience in a client-facing role within facilities management
• Budget management experience
• First aid certification
• Understanding of environmental sustainability practices in cleaning operations

Key Competencies

The successful candidate demonstrates strong organizational and time management abilities, with excellent attention to detail and problem-solving skills. They possess natural leadership qualities, inspiring and motivating teams while maintaining accountability. The role requires flexibility to respond to operational demands, commercial awareness to balance quality with cost-efficiency, and the ability to work under pressure while maintaining service standards. Strong customer service orientation and the ability to build professional relationships across all organizational levels are essential.

Working Conditions

This role typically requires flexibility in working hours, including early mornings, evenings, or weekends depending on operational needs. The position involves regular site visits requiring physical activity, including walking, standing, and inspecting all areas of facilities. Travel between sites may be required for multi-site portfolios.

Location:

On-site –Reading, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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