Cleaning Operations Coordinator

Leisure Employment Services; Hemel Hempstead; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Dining discount

Haven Holidays discount

Free park access

Career development

Job summary

Haven is seeking a Cleaning Services Operations Assistant to keep our parks spotless and guest-friendly. You will join the Cleaning Services Team, helping with daily planning, task coordination, stock oversight, recruitment, and training, while upholding safety and budgets.

With a blend of hands-on work and admin duties, you’ll contribute to a welcoming guest experience across multiple locations and support a culture of service excellence.

Qualifications

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued, but not essential.
• Ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer-focused environment.
• Good communication and problem-solving skills.
• Motivated to deliver an outstanding guest experience.

Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.
• Supporting stock management, team rotas, recruitment, training and overall team development.
• Monitoring budget performance, safety and compliance checks, and ensuring legislative requirements are met.
• Overseeing daily cleaning tasks, addressing feedback, and implementing improvements to maintain a clean, safe environment.
• Balancing hands-on tasks with administrative responsibilities to ensure seamless operations.

Skills

Plan & organise operations

Team coordination

Multitasking

Communication skills

Problem-solving

Guest experience focus

Job description

Position: Cleaning Services Operations Assistant

Type: Full-Time / Permanent

Pay Rates: £13.71 per hour

Join our One Great Team here at Haven as a Cleaning Services Operations Assistant, where you'll have an integral part in ensuring we provide spotless, welcoming spaces for our guests to enjoy their next adventure! In this role you’ll be at the heart of the Cleaning Services team, ensuring everything runs seamlessly. From planning daily tasks and team coordination to overseeing stock, recruitment, and training, you’ll be involved in every aspect of the operation. You’ll uphold safety standards, keep budgets in check, and ensure our spaces remain spotless and welcoming. With a balance of hands‑on tasks and admin duties, no two days will be the same!

Key Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.


• Supporting stock management, team rotas, recruitment, training and overall team development.


• Monitoring budget performance, conducting safety and compliance checks, and ensuring all legislative requirements are met.


• Overseeing daily cleaning tasks, addressing feedback, and proactively implementing improvements to maintain a clean, safe, and guest‑friendly environment.


• Balancing hands‑on tasks around the park with administrative responsibilities to ensure seamless operations.

Requirements

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued, but not essential.


• Proven ability to plan and organise operational tasks for large teams.


• Comfortable multitasking in a busy, customer‑focused environment.


• Good communication and problem‑solving skills.


• Motivated to deliver an outstanding guest experience.

What We Offer

• An inclusive, supportive work environment.


• Comprehensive training and ongoing support.


• Career development opportunities, including fully funded qualifications.


• Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.

At Haven, we believe a career should be more than just a job — it should be something you love. As the UK’s leading holiday operator, we’re proud to offer exciting job opportunities. With over 9,000 amazing team members, 39 stunning seaside locations, and a vibrant support centre in Hemel Hempstead, we’re all about creating unforgettable experiences — not just for our guests and holiday homeowners, but for our team too. From the coasts of Scotland to the shores of Cornwall, Norfolk to Wales, our parks are set in some of the UK’s most breath‑taking spots, where memories are made every single day. We’re passionate about what we do and have a lot of fun doing it — all thanks to our welcoming Breath of Fresh Air culture. If you’re thinking about joining us, we couldn’t be more excited to welcome you. Here’s to the start of something special at Haven!