Cleaning Key Account Manager / Operations Manager

Additional Resources; Artington; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Additional Resources is seeking a Cleaning Key Account Manager / Operations Manager to oversee regional cleaning operations, manage client relationships and ensure service excellence across multiple sites.

Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate. The role is full-time with a salary of £37,000 plus a company vehicle and benefits.

Qualifications

• Experience in business management or operational leadership.
• Ability to lead teams and develop commercial opportunities.
• Experience managing budgets and monthly reporting data.
• Ability to develop business strategies and manage operational changes.
• Knowledge of cleaning industry standards or certification (e.g., BICSc).

Responsibilities

• Managing delivery of daily and periodic cleaning services across the region.
• Monitoring KPIs and contractual requirements; addressing issues as needed.
• Coordinating site resources to meet budgets and service levels.
• Preparing and analysing operational and financial data for management reporting.
• Managing attendance and timekeeping to support payroll processes.
• Overseeing supplier relationships and maintaining service standards.
• Supporting recruitment, employee relations and HR matters.
• Coordinating training to maintain standards across the team.
• Ensuring compliance with quality, environmental, health and safety requirements.

Skills

Team leadership

Budget management

Financial reporting

Business development

Negotiation

IT skills

Client relationship management

Education

Degree or professional qualification

IOSH training

Tools

Microsoft Office

Job description

Role Overview

An opportunity has arisen for a Cleaning Key Account Manager / Operations Manager to join a facilities management company providing cleaning, security, maintenance and workplace support services.

As a Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.

This full-time role offers a salary of £37,000 plus company vehicle and benefits. Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.

Responsibilities

You will be responsible for:

• Managing the delivery of daily and periodic cleaning services across the assigned region.
• Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
• Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
• Preparing and analysing operational and financial data for regular management reporting.
• Managing attendance and timekeeping information to support accurate payroll processing.
• Overseeing supplier relationships and ensuring agreed service standards are maintained.
• Supporting recruitment, employee relations and the resolution of HR-related matters.
• Coordinating training and development to maintain appropriate standards across the team.
• Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.

Eligible Candidates

Candidates from the following background will be considered:

• Cleaning Key Account Manager, Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager, Business Manager - Cleaning or similar.

What we are looking for

Essential

• Experience in Business Management or an operational management position.
• Background in leading teams and developing commercial or business opportunities.
• Experience managing budgets, financial information and monthly reporting data.
• Able to develop business strategies and manage operational changes.
• Knowledge of BICSc or similar cleaning industry certification.
• Ability to generate leads and identify opportunities to increase revenue.
• Skilled in IT, including Microsoft Office and the ability to analyse and present information.
• Strong negotiation skills, including experience securing additional business or services.

Desirable

• A degree or relevant professional qualification.
• IOSH training.

Shift

Monday - Friday: 07:00 - 16:00

What's on offer

• Competitive salary
• Company vehicle