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Additional Resources Ltd; Guildford, Camberley, Staines-upon-Thames, Reigate; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Additional Resources Ltd is seeking a Key Account Manager / Operations Manager (Cleaning) to lead regional cleaning operations and manage client relationships across Surrey. The role is based near Guildford with travel to sites, offering a salary of £37,000 and benefits, plus a company vehicle.

The candidate will oversee daily cleaning services, monitor KPIs, manage resources within budgets, and contribute to payroll and HR processes while ensuring safety and quality standards across multiple

Qualifications

• Experience in business or operational management.
• Experience leading teams and developing commercial opportunities.
• Experience managing budgets and monthly reporting data.
• Degree or relevant qualification; IOSH training.
• Knowledge of BICSc or similar cleaning industry certification.
• IT skills; able to analyse and present information.

Responsibilities

• Managing the delivery of daily and periodic cleaning services across the assigned region.
• Monitoring service performance, KPIs and contractual requirements.
• Coordinating site resources within budgets.
• Preparing and analysing operational and financial data for regular management reporting.
• Managing attendance and timekeeping information to support payroll processing.
• Overseeing supplier relationships and ensuring service standards are maintained.
• Supporting recruitment, employee relations and HR-related matters.
• Coordinating training and development to maintain appropriate standards across the team.
• Ensuring work is carried out in line with health and safety requirements.

Skills

Business management

Operations management

Budget management

Team leadership

Negotiation

Microsoft Office

Data analysis

Education

Degree

Tools

Microsoft Office

IT systems

Job description

Key Account Manager / Operations Manager - Cleaning

Cleaning Key Account Manager /Operations Manager to join afacilities management company providing cleaning, security, maintenance and workplace support services.

As a

Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.

This full-time role offers a salary of £37,000 and benefits.Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.

You will be responsible for:

• - Managing the delivery of daily and periodic cleaning services across the assigned region.
• - Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
• - Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
• - Preparing and analysing operational and financial data for regular management reporting.
• - Managing attendance and timekeeping information to support accurate payroll processing.
• - Overseeing supplier relationships and ensuring agreed service standards are maintained.
• - Supporting recruitment, employee relations and the resolution of HR-related matters.
• - Coordinating training and development to maintain appropriate standards across the team.
• - Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.

Thecandidatesfromthefollowingbackgroundwillbeconsidered:

• - Cleaning Key Account Manager,Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager,Business Manager -Cleaning or similar.

What we are looking for:

• - Experience in Business Management or an operational management position.
• - Background in leading teams and developing commercial or business opportunities.
• - Experience managing budgets, financial information and monthly reporting data.
• - Able to develop business strategies and manage operational changes.
• - Knowledge of BICSc or similar cleaning industry certification.
• - Ability to generate leads and identify opportunities to increase revenue.
• - Skilled in IT, including Microsoft Office and the ability to analyse and present information.
• - Strong negotiation skills, including experience securing additional business or services.
• - A degree or relevant professional qualification.
• - IOSH training.

Shift:

• - Monday - Friday: 07:00 - 16:00

What's on offer:

• - Company vehicle

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.