Key Account Manager / Operations Manager - Cleaning

Additional Resources Ltd.; Guildford, Camberley, Staines-upon-Thames, Reigate; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Competitive salary

Job summary

Additional Resources Ltd. in the United Kingdom seeks a Cleaning Key Account Manager / Operations Manager to oversee regional cleaning operations and client relationships across Surrey.

The role focuses on delivering services to multiple sites, monitoring KPIs and budgets, and coordinating resources to maintain quality and efficiency. You will manage attendance data, supplier relationships, and HR matters while driving revenue growth through leads and service improvements.

Qualifications

• Experience in business management or an operational management position.
• Experience leading teams and developing commercial opportunities.
• Experience managing budgets, financial information and monthly reporting data.
• Able to develop business strategies and manage operational changes.
• Knowledge of BICSc or similar cleaning industry certification.
• Ability to generate leads and identify opportunities to increase revenue.
• Skilled in IT, including Microsoft Office and the ability to analyse and present information.
• Strong negotiation skills, including experience securing additional business or services.

Responsibilities

• Oversee regional cleaning operations and client relationships.
• Monitor KPIs and contractual requirements, addressing issues where necessary.
• Coordinate site resources to ensure services are delivered effectively and within budgets.
• Prepare and analyse operational and financial data for regular management reporting.
• Manage attendance and timekeeping information to support payroll processing.
• Oversee supplier relationships and ensure service standards are maintained.
• Support recruitment, employee relations and HR-related matters.
• Coordinate training and development to maintain standards across the team.
• Ensure work complies with quality, environmental, health and safety requirements.

Skills

Business management

Operational management

Team leadership

Budget management

Monthly reporting

Microsoft Office

Negotiation

Lead generation

Data analysis

Education

Degree or professional qualification

IOSH training

Tools

Microsoft Office

Job description

An opportunity has arisen for a Cleaning Key Account Manager / Operations Manager to join a facilities management company providing cleaning, security, maintenance and workplace support services.

As a Cleaning Key Account Manager / Operations Manager, you will oversee regional cleaning operations, manage client relationships and ensure consistent service, commercial and performance standards across multiple sites.

This full-time role offers a salary of £37,000 and benefits.

Based near Guildford, the role involves travelling to client sites across Surrey, including Camberley, Staines and Reigate.

You will be responsible for:

• Managing the delivery of daily and periodic cleaning services across the assigned region.
• Monitoring service performance, KPIs and contractual requirements, addressing issues where necessary.
• Coordinating site resources to ensure services are delivered effectively and within agreed budgets.
• Preparing and analysing operational and financial data for regular management reporting.
• Managing attendance and timekeeping information to support accurate payroll processing.
• Overseeing supplier relationships and ensuring agreed service standards are maintained.
• Supporting recruitment, employee relations and the resolution of HR-related matters.
• Coordinating training and development to maintain appropriate standards across the team.
• Ensuring work is carried out in line with relevant quality, environmental, health and safety requirements.

The candidates from the following background will be considered:

• Cleaning Key Account Manager, Cleaning Account Manager, Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Manager, Area Cleaning Manager, Regional Cleaning Manager, Cleaning Services Manager, Business Manager - Cleaning or similar.

What we are looking for:

Essential:

• Experience in Business Management or an operational management position.
• Background in leading teams and developing commercial or business opportunities.
• Experience managing budgets, financial information and monthly reporting data.
• Able to develop business strategies and manage operational changes.
• Knowledge of BICSc or similar cleaning industry certification.
• Ability to generate leads and identify opportunities to increase revenue.
• Skilled in IT, including Microsoft Office and the ability to analyse and present information.
• Strong negotiation skills, including experience securing additional business or services.

Desirable:

• A degree or relevant professional qualification.
• IOSH training.

Shift:

• Monday - Friday: 07:00 - 16:00

Whats on offer:

• Competitive salary
• Company vehicle

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For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

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