Senior Technical Claims Lead (Hybrid)

Pertemps Network Group; West of England; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Pertemps Network Group is seeking an experienced Technical Claims Leader to oversee a team of Claims Handlers and Senior/Technical Claims Handlers, ensuring high service delivery and strong technical standards for insurer clients.

You will manage performance, capacity planning, mentoring and stakeholder relationships, while promoting a culture of excellence and continuous improvement within a collaborative environment.

Qualifications

• Significant claims handling experience, ideally within professional indemnity or financial lines claims.
• Experience improving processes and driving operational efficiencies.
• Strong technical claims knowledge and an understanding of relevant legislation and industry practices.
• Previous experience managing or leading a claims team.
• Proven track record coaching, developing and motivating employees.

Responsibilities

• Lead, mentor and develop a team of claims professionals.
• Manage workflow, resources and team capacity to ensure service standards are met.
• Promote a culture of excellence, collaboration and continuous improvement.
• Build and maintain strong insurer client relationships.
• Monitor SLAs and KPIs.
• Deliver technical coaching, training and support across the team.
• Oversee quality assurance, file audits and delegated authority compliance.
• Identify trends, risks and opportunities for process improvement.
• Produce and review management information and client reporting.
• Chair stakeholder meetings and provide strategic account support.

Skills

Leadership

Claims management

Stakeholder management

Coaching

Job description

Pertemps Network Group is seeking an experienced Technical Claims Leader to oversee a team of Claims Handlers and Senior/Technical Claims Handlers, ensuring high service delivery and strong technical standards for insurer clients.

You will manage performance, capacity planning, mentoring and stakeholder relationships, while promoting a culture of excellence and continuous improvement within a collaborative environment.