Claims Relationship Manager

Aviva; West of England; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Bonus

Pension

25 days holiday

Private Medical Benefit

Discount on Aviva products

Matching Share Plan

Save As You Earn

Parental leave

Carer’s leave

Cycle to work

Job summary

Aviva is recruiting a Claims Relationship Manager to support commercial customers and broker partners through the claims journey. You will collaborate with internal teams and external stakeholders to deliver outcomes, drive improvements and strengthen relationships.

The role blends relationship management, problem solving and data-driven decision making to enhance service performance and support retention and new business opportunities.

Qualifications

• Experience within claims, insurance, client relationship management or a similar customer-facing environment is essential.
• Strong stakeholder management skills, with the ability to build effective relationships with customers, brokers and colleagues.
• Excellent communication skills and the confidence to influence, coach and support others.
• Good data literacy, with the ability to interpret information and use insights to support decisions and recommendations.
• Knowledge of commercial insurance claims and progress towards ACII (or a similar professional qualification) would be desirable.

Responsibilities

• Join our Commercial Claims team and help shape positive claims experiences for some of our key commercial customers and broker partners.
• You'll support clients through the claims journey, working closely with internal teams and external stakeholders to deliver great outcomes while identifying opportunities to improve processes and service performance.
• You'll play an important role in strengthening relationships, supporting retention and helping win new business through outstanding claims service.
• Alongside managing day-to-day stakeholder engagement, you'll contribute to continuous improvement initiatives that enhance efficiency, customer satisfaction and commercial performance.

Skills

Stakeholder management

Communication

Data literacy

ACII or professional qualification

Claims/insurance experience

Education

ACII (or equivalent)

Job description

Claims Relationship Manager

Closing Date: 6th October 2026

Salary: £38,000 - £42,000

This is a great job for someone who has experience in claims, insurance, broker relationships or client servicing and is looking to develop their commercial and stakeholder management expertise. You'll enjoy building strong relationships, solving problems, improving customer experiences and working collaboratively across teams. This role would suit someone who is confident communicating with brokers and clients, enjoys using data and insights to influence outcomes, and is passionate about delivering excellent service.

A bit about the job:

Join our Commercial Claims team and help shape positive claims experiences for some of our key commercial customers and broker partners. You'll support clients through the claims journey, working closely with internal teams and external stakeholders to deliver great outcomes while identifying opportunities to improve processes and service performance. You'll play an important role in strengthening relationships, supporting retention and helping win new business through outstanding claims service. Alongside managing day-to-day stakeholder engagement, you'll contribute to continuous improvement initiatives that enhance efficiency, customer satisfaction and commercial performance. It's a varied role where you'll combine relationship management, problem solving and data-driven decision making to make a real difference for customers and the business

Skills and experiencewe’relooking for:

• Experience within claims, insurance, client relationship management or a similar customer-facing environment is essential.
• Strong stakeholder management skills, with the ability to build effective relationships with customers, brokers and colleagues.
• Excellent communication skills and the confidence to influence, coach and support others.
• Good data literacy, with the ability to interpret information and use insights to support decisions and recommendations.
• Knowledge of commercial insurance claims and progress towards ACII (or a similar professional qualification) would be desirable.

Whatyou’llget for this role:

• Startingsalaryrange between £38,000 to £42,000(depending on location, skills, experience, and qualifications)
• Bonus opportunity –6%of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 25daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.