Claims Assessor

Aviva; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension up to 14%

Private medical benefit

29 days holiday plus bank holidays

Aviva share plan

Cycle to work

Flexible benefits

Job summary

Aviva is seeking experienced Life Claims Assessors to join a supportive team across Leatherhead, Bristol, Norwich, York and Sheffield. You will assess life, terminal illness and critical illness claims, guiding customers from investigation to outcome with empathy and clarity.

You may refer complex cases to specialists and coach colleagues to deliver outstanding service. You’ll handle claims across multiple systems, supporting vulnerable customers and adapting to new tech, while contributing to

Qualifications

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
• Knowledge of probate and CIDRA rules.
• Experience managing claims end-to-end, including signing out claim’s decisions independently.
• Strong communication skills, including supporting vulnerable customers, with customer-first mindset and attention to detail.
• Confidence in making decisions and adapting quickly to change.

Responsibilities

• Assess life, terminal illness and critical illness claims—from investigation to outcome with empathy.
• Guide customers through their claims journey with care and clarity, referring complex cases to specialists when needed.
• Manage a portfolio of claims across multiple systems and coach others.
• Collaborate with brokers and third parties to ensure excellent service.

Skills

Life insurance

CIDRA rules

End-to-end claims

Communication

Empathy

Job description

Claims Assessor

Locations: Leatherhead, Bristol, Norwich, York, Sheffield

Are you someone who thrives on helping others and has experience in assessing protection claims?

Do you enjoy working in a supportive team where empathy and attention to detail matter?

We’re looking for experienced Life Claims Assessors to join our brilliant team.

We settle 98.3% of all individual protection policies and paid over £1 billion in claims last year – and we’d love your help to keep that going.

A bit about the job

You’ll assess life, terminal illness and critical illness claims – from investigation to outcome – while supporting customers with empathy, including delivering difficult news sensitively.

From start to finish, you’ll guide customers through their claims journey with care and clarity, and refer complex cases to specialists when needed.

You’ll manage a portfolio of claims across multiple systems, suggest improvements, and adapt to new technologies. Communication is key, when working with brokers and third parties, as well as customers.

You’ll also be a key contact for technical queries and help coach others. This role is all about delivering great service and making a real difference.

Skills and experience we’re looking for

• Experience assessing life-related products (e.g., life insurance, terminal illness, critical illness, income protection).
• Knowledge of legal aspects like probate and CIDRA rules.
• Experience managing claims end-to-end, including signing out claim’s decisions independently.
• Strong communication skills, including supporting vulnerable customers, with customer-first mindset with great attention to detail.
• Confidence in making decisions and adapting quickly to change.

What you’ll get for this role

• Salary competitive(depending on location, skills, experience, and qualifications)
• Bonus opportunity – up to 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here