Claims Handler

Aviva; Stockport; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Generous pension

25 days holiday plus holidays

Private medical benefit

Product discounts

Matching Share Plan

Save As You Earn

Volunteer days

Wellbeing support

Job summary

Aviva in Stockport is seeking a Claims Handler to support landlords, tradespeople and SME customers through the commercial property claims journey, from first notification through to settlement.

The role involves end-to-end claims management, coordinating repairs and payments, and proactive communication with customers and stakeholders to minimise disruption and deliver fair, compliant outcomes.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication skills and confidence building relationships with customers and stakeholders.
• Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.
• Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.

Responsibilities

• Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.
• Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.
• Keeping customers, suppliers and stakeholders informed through proactive and regular communication.
• Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.
• Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills

Customer service

Multitasking

Communication

Digital literacy

Property claims experience

Tools

Microsoft Office

Job description

Claims Handler

Salary £26,700 and £29,650

This is a great job for someone who enjoys helping customers through challenging situations and thrives in a fast-paced environment. Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers.

A bit about the job:

• Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement.

• Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes.

• Keeping customers, suppliers and stakeholders informed through proactive and regular communication.

• Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively.

• Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements.

Skills and experience we’re looking for:

• Previous customer service experience in a fast-paced environment.

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.

• Excellent communication skills and confidence building relationships with customers and stakeholders.

• Good digital capability, including experience using Microsoft Office and multiple systems simultaneously.

• Claims handling or commercial property experience is advantageous but not essential, as full training will be provided.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,700 and £ £29,650 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme, for example if you put in 8%, Aviva adds 14%
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further with up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success through our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference through our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here.