Commercial Property Claims Team Leader

Aviva plc; Glasgow; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Retailer discounts

Up to £1,200 of free shares

Supportive leave policies

Flexible benefits

Paid volunteering days

Job summary

Aviva plc in Glasgow is looking for a Senior Commercial Property Claims Handler to join our team. This role involves managing complex property claims and delivering exceptional customer experiences, all while maintaining high technical standards.

We're seeking someone with strong experience in commercial property insurance and claims handling, who can also mentor and support colleagues. Flexible working arrangements are available, putting you at the heart of our dynamic culture.

Qualifications

• Strong background in commercial insurance with complex claims handling experience.
• Ability to build trusted relationships with stakeholders.
• Experience in mentoring or supporting colleagues.

Responsibilities

• Manage larger and more complex commercial property claims.
• Deliver excellent customer experiences while maintaining high technical standards.
• Support colleagues in developing their capability.

Skills

Strong commercial property insurance experience

Good understanding of insurance principles

Experience managing complex property claims

Strong stakeholder management skills

Experience coaching and mentoring

Job description

Senior Commercial Property Claims Handler

This is a great job for someone who has a strong background in commercial insurance and enjoys handling complex property claims. You might already be mentoring colleagues or be ready to take the next step in your technical leadership journey. If you enjoy solving problems, supporting others, and delivering great outcomes for customers, this could be the role for you.

A bit about the job

You’ll join our Commercial Property Claims team, where we support business customers when they need us most. You’ll manage larger and more complex commercial property claims, helping customers recover quickly and confidently after unexpected events. Your expertise will help us deliver fair outcomes, control claim costs, and meet our regulatory responsibilities. Alongside managing claims, you’ll support colleagues by sharing your knowledge and helping build technical capability across the team. You’ll be accountable for delivering excellent customer experiences while maintaining high technical standards and strong business performance.

Skills and experience we’re looking for:

• Strong commercial property insurance experience.
• Good understanding of insurance principles, policy coverage, and claims handling practices.
• Experience managing complex or high-value property claims.
• Strong stakeholder management skills and the ability to build trusted relationships.
• Experience coaching, mentoring, or supporting colleagues to develop their capability.

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 8% annual salary, (actual amount depends on your performance and Aviva’s)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility, with time together with colleagues.