Claims Operations Specialist

Enterprise Solutions from Michael Page; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Enterprise Solutions from Michael Page in London is hiring a Claims Operations Analyst to support the International Claims function within a London Market environment.

You'll work with Claims, Operations, Shared Services and external stakeholders to maintain operational excellence, assist process improvements and ensure high service standards across the business. Hybrid working 3 days in the office, ASAP start.

Qualifications

• Previous experience in Claims Operations, Insurance Operations or Claims Administration.
• Experience in a Lloyd’s Managing Agent, London Market Insurer or Insurance Company environment.
• Knowledge of claims bordereaux validation and processing.
• Strong stakeholder management and relationship-building skills.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving capabilities with a keen eye for detail.
• Ability to understand end-to-end operational processes and identify opportunities for improvement.
• Experience with PAS, ClaimCenter, IRIS or similar platforms would be advantageous.
• Excellent organisational skills with the ability to manage competing priorities.
• Proactive approach and willingness to take ownership of operational challenges and projects.

Responsibilities

• Provide operational and administrative support to the International Claims team.
• Respond to and resolve queries from Shared Services and internal stakeholders.
• Manage payment-related queries and support issue resolution.
• Validate and process London Market message queues and suspense items.
• Support the processing and validation of claims bordereaux and loss funds; assist with the creation, maintenance and enhancement of claims processes and procedures.
• Support regulatory-driven operational changes and best practice adoption.
• Contribute to systems testing, training activities and process improvement projects.
• Develop relationships with claims handlers, brokers, coverholders, reinsurers and third-party service providers.
• Provide project and operational support across a range of initiatives.

Skills

Claims Operations

Insurance Operations

Stakeholder management

Analytical skills

Communication skills

Tools

PAS

ClaimCenter

IRIS

Job description

We’re hiring! Join a leading global insurance organisation as a Claims Operations Analyst, supporting the International Claims function and helping ensure the smooth delivery of claims operations across a complex London Market environment.

This is an exciting opportunity for someone with claims, insurance operations experience who is looking to broaden their expertise within a highly regarded insurer. Working closely with Claims, Operations, Shared Services and external stakeholders, you'll play a key role in maintaining operational excellence, supporting process improvement initiatives and ensuring high service standards are delivered across the business.

What You’ll Be Doing

• Provide operational and administrative support to the International Claims team
• Respond to and resolve queries from Shared Services and internal stakeholders
• Manage payment-related queries and support issue resolution
• Validate and process London Market message queues and suspense items
• Support the processing and validation of claims bordereaux and loss fundsAssist with the creation, maintenance and enhancement of claims processes and procedures
• Support operational changes driven by regulatory developments, market reform initiatives and best practice adoption
• Contribute to systems testing, training activities and process improvement projects
• Develop strong working relationships with claims handlers, brokers, coverholders, reinsurers and third-party service providers
• Provide project and operational support across a range of business initiatives as required

What You’ll Bring

• Previous experience within Claims Operations, Insurance Operations or Claims Administration
• Experience working within a Lloyd’s Managing Agent, London Market Insurer or Insurance Company environment
• Knowledge of claims bordereaux validation and processing
• Strong stakeholder management and relationship-building skills
• Excellent communication skills, both written and verbal
• Strong analytical and problem-solving capabilities with a keen eye for detail
• Ability to understand end-to-end operational processes and identify opportunities for improvement
• Experience working with insurance systems such as PAS, ClaimCenter, IRIS or similar platforms would be advantageous
• Excellent organisational skills with the ability to manage competing priorities
• A proactive approach and willingness to take ownership of operational challenges and projects

Why This Role?

• Opportunity to gain exposure to a broad range of claims operations activities within the London Market
• Work closely with claims professionals, operations teams and key external stakeholders
• Contribute to process improvement, systems enhancements and business change initiatives
• Join a collaborative and highly respected international insurance business
• Excellent opportunity to expand your technical knowledge of claims operations and insurance processes
• Location: London
• Working Pattern: Hybrid Working 3 days per week in the office
• Start: ASAP
• Sector: Insurance / London Market
• Experience: Claims Operations, Insurance Operations, Claims Administration

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