Claims Handler

G MASS Consulting; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid/Remote work options

Job summary

A leading Insurance consultancy is seeking a consultant to manage claims for a London market client on an initial 6-month contract. The successful candidate will handle end-to-end claims, engage with brokers and stakeholders, and produce management information. Required skills include strong claims handling, organizational abilities, and experience with ECF/CLASS systems. This role offers the flexibility of hybrid and remote work options, aimed at professionals at the associate level.

Qualifications

• Experience in claims handling within the Lloyd's London market or equivalent commercial insurance.
• Understanding of market systems and claims lifecycle.
• Excellent verbal and written communication skills.

Responsibilities

• Manage end-to-end claims for assigned files.
• Lead communication on claims matters with stakeholders.
• Prepare and agree claims documentation and financial entries.

Skills

Claims handling

Market communication

Documentation

Organizational skills

Stakeholder engagement

Tools

ECF

CLASS

Job description

Job Overview

G MASS Consulting is seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6‑month contract. To independently manage a portfolio of claims from initial advice to final settlement and provide high‑quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key Responsibilities

• Take responsibility for end‑to‑end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement.
• Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
• Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms.
• Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities.
• Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting.
• Respond to and resolve complex queries, providing guidance and clarification where required.
• Produce management information (MI), trends, reporting and analysis to inform decision‑making.
• Collaborate with Central Operations teams to support process improvements and operational excellence.

Requirements

• Proven experience in claims handling within the Lloyd's London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
• Solid understanding of market systems, bordereaux reporting and claims lifecycle.
• Excellent verbal and written communication capabilities.
• Strong organisational skills with the ability to prioritise and lead tasks independently.
• Professional, solutions‑focused, proactive and team‑oriented attitude.
• Comfortable engaging with senior stakeholders and representing the team externally.

Benefits

Salary: to be discussed

Length: 6‑month initial contract

This role can be both hybrid and remote.

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Administrative

Industries

• Insurance