London Claims Operations Specialist (Hybrid)

Enterprise Solutions from Michael Page; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Enterprise Solutions from Michael Page in London is hiring a Claims Operations Analyst to support the International Claims function within a London Market environment.

You'll work with Claims, Operations, Shared Services and external stakeholders to maintain operational excellence, assist process improvements and ensure high service standards across the business. Hybrid working 3 days in the office, ASAP start.

Qualifications

• Previous experience in Claims Operations, Insurance Operations or Claims Administration.
• Experience in a Lloyd’s Managing Agent, London Market Insurer or Insurance Company environment.
• Knowledge of claims bordereaux validation and processing.
• Strong stakeholder management and relationship-building skills.
• Excellent communication skills, both written and verbal.
• Strong analytical and problem-solving capabilities with a keen eye for detail.
• Ability to understand end-to-end operational processes and identify opportunities for improvement.
• Experience with PAS, ClaimCenter, IRIS or similar platforms would be advantageous.
• Excellent organisational skills with the ability to manage competing priorities.
• Proactive approach and willingness to take ownership of operational challenges and projects.

Responsibilities

• Provide operational and administrative support to the International Claims team.
• Respond to and resolve queries from Shared Services and internal stakeholders.
• Manage payment-related queries and support issue resolution.
• Validate and process London Market message queues and suspense items.
• Support the processing and validation of claims bordereaux and loss funds; assist with the creation, maintenance and enhancement of claims processes and procedures.
• Support regulatory-driven operational changes and best practice adoption.
• Contribute to systems testing, training activities and process improvement projects.
• Develop relationships with claims handlers, brokers, coverholders, reinsurers and third-party service providers.
• Provide project and operational support across a range of initiatives.

Skills

Claims Operations

Insurance Operations

Stakeholder management

Analytical skills

Communication skills

Tools

PAS

ClaimCenter

IRIS

Job description

Enterprise Solutions from Michael Page in London is hiring a Claims Operations Analyst to support the International Claims function within a London Market environment.

You'll work with Claims, Operations, Shared Services and external stakeholders to maintain operational excellence, assist process improvements and ensure high service standards across the business. Hybrid working 3 days in the office, ASAP start.